Papa Johns Pizza — Restaurant in Metropolitan Borough of Solihull

• Reveiw Edit** Following my opinion below, I can not fault the franchises owner of This store, he rang the restaurant, obtained my number and rang me directly to deal with the issue, showing great management skills and customer service skills and dealt with my complaint considerately and quickly offering a suitable rememdy and apology. The food that we recieved was ,which was quick and hot (despite the error to the one pizza) over all was excellent and now with some obviously experienced management guidence the whole experience has been turned around. Well done Sir and thank you. We will certainly use again when we require a treat. Original review Papa Johns online order, food delivered quickly, however the xxl bbq that was customised by taking away onions and adding stuffed crust , was covered in onions! Rang the restaurant, who could not have been ruder, more unhelpful nor offered to replace nor refund nor credit, so two children with autism who cant stand texture of onions went without. Would...

VEGANS please check your food before leaving. Extremely disappointed. Usually they are spot on but on the 10/02/2022 I noticed there was a new worker there. I ordered a vegan pizza and sides online, on returning home (15 minutes away) realised neither were vegan, I returned to the store with my order and the staff really didn’t have a clue what they’re doing, they clearly did not take any notice of the order as the modifications were missed out too. I was offered a free bottle of pop and to have my pizza remade, it was 11pm and I just wanted some food. A regular staff member popped in to drop off some keys whilst I was in store, have never had a problem with his service. Please train your staff correctly as this could have been a very costly mistake for anyone...

Absolutely awful! I ordered a pizza about 3 weeks ago now and it’s was horrible! The pop was missing and that took and extra 1.5 hrs to arrive and the dips was also wrong and tasted disgusting! Iv never tasted pizza like it! I called to complain and of course they said would you like another one free and I said absolutely not! I want a refund and I’m still waiting for it now 3 WEEKS later!!!!! The first week the excuse was that thy forgot to process the refund ! And now the 2 weeks after still no refund! I have never ever in my life experienced such a rubbish company, staff, pizza and assistance in all my life! Supposed to have a call back yesterday off them and nothing !! I will be taking this hire and reporting to head office! DO NOT go near...