Nest — Restaurant in Mid Sussex

The managers attitude there is shocking, other staff very lovely This morning at 10.20am I ordered breakfast for myself and other half to be delivered which was due to arrive at 11.10am. 11.20 still no order so obviously these times can waver I understand, so I check on deliveroo app which Is telling me its still being processed I decided to call the cafe and they told me it was still cooking , so I said I would need to cancel it as won't have time now to eat it by the time it was cooked and sent out to me and would like to cancel. The manager said I would need to do this through deliveroo . Ok Went on deliveroo and it said I needed to deal with the coffee shop itself as they use their own delivery people. So I called the cafe back and the manager now told me it was cooked and being sent out. I told him I didn't want the order now as it was going to be atleast another 20mins before it would be delivered ( bearing in mind this was breakfast and ordered now over an 1hr ago and would be pushing on for being an hr later than expected). His response was it was to late to cancel and it was on its way. 2hrs after I placed order still no food , so I went back on deliveroo which said it was out for delivery. Once again I phoned up the manager who proceeded to tell me he had cancelled my order as I said I was going out so therefore why would he bother delivering it. My reply was..so you are going to refund me and he said no . 😡 No goods delivered and £25 down, shame as food is good but looking on other reviews on here and also managers response, I see I am not the only person to have an issue withe mangers attitude

In response to your reply on here...I was not rude and intact was very lovely to your staff thank ing them for their kindness and how it wasn't their fault. But as I said previously the manager obviously does not have good customer service as stated in...

If I could give 0 stars, I would! DONT BUY FROM HERE!! No effort at all out into ANY of their food - I’ve been let down twice here!

I fancied a full English, have this ordered and it turns up all smashed into one tiny takeaway box, beans weren’t even separated so everything was completely mixed and a mess! Appeared as if someone had thrown up on a plate! Visuals aside I attempted to eat it, the sausages had hard gristle which hurt my teeth with every bite, they also tasted incredibly cheap and nasty. They use fake US streaky bacon and don’t even attempt to crisp the fat and it’s all FULL of oil. I obviously expect there to be oil and with a takeaway fry-up to not look the most pretty on a plate BUT I’ve ordered from multiple places a similar option and it’s been of much better standard and quality!

After thinking this may have been a one off, I decided to order a Tuna Panini, my mistake. The one which came for my partner had no filling it was a joke! and looked a sloppy mess but we decided to leave it and just not go there again… onto mine; I opened the package, took a few bites and noticed on the underside it was covered in MOULD! I felt so sick I almost threw up! - after phoning and complaining we weren’t offered a refund, instead sent more food!

This should have been refunded and new food should have been given for free…

Not going to be going here ever again and will be warning others to not either! Appalled, I never like to complain but this was just an awful experience I wouldn’t want others to go through!

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We keep walking past Nest and finally decided to go in today for a quick lunch and sadly, we were a bit disappointed really. The cafe itself is very sweet and it wasn't too busy at all, so everything reached us quickly. Unfortunately, for what you're paying, you get such a tiny spread. £8.75 for a toastie, exactly four tortilla chips, small dollop of coleslaw and then some of the bitty white salad no one likes. I think I would rather not have four lonesome crisps and extras on my plate and just have the sandwich and accept I've spent almost £10 on it without the paltry extras, that quite genuinely seem tacked on to explain why it's a bit pricey when it's just a sandwich. We also ordered a vanilla milkshake (£4.45) which I had to get my boyfriend to take a sip of to prove I wasn't imagining it because it tasted like nothing, just a vague milky flavour. It was a bit of a struggle to finish honestly.

Ultimately it is a really sad day when you go into a lovely little cafe and end up thinking "I would have rather just gone to [insert chain cafe]" because it shouldn't be that way, but Nest had us...