McDonald's — Restaurant in Milton Keynes

I can't even begin to express how frustrated I am after my recent visit to McDonald's. I ordered my go-to milkshake—a classic chocolate delight—only to unthinkingly take a sip and find myself face-to-face with the abomination that is vanilla! Are you kidding me?! This is not just a minor mistake; it’s the equivalent of serving someone a grilled chicken sandwich when they ordered a Big Mac!

First of all, how does this even happen? I understand that mistakes occur, but how hard is it to follow a simple order? I know I ordered chocolate! Was it too much to ask for a little attention to detail? I could taste the disappointment with every sip of that tasteless, insipid vanilla shake. It’s like I ordered a trip to Flavor Town and ended up stuck in Blandville.

To make matters worse, when I brought it to the staff's attention, I was met with indifference. No apology, no solution—just a lopsided grin and a shrug as if they don’t care about providing the right experience to their customers. If that’s the new standard for service, then count me out.

McDonald's used to be reliable, but this experience has left me seething. I expected better from a global brand. All I wanted was a delicious chocolate milkshake, but instead, I left with a bitter taste—not from the shake, but from the poor service and complete lack of accountability. If I wanted vanilla, I would have ordered it!

Get it together, McDonald's. I might start protesting your milkshakes until you start getting the flavors right! You’ve lost a loyal customer...at least until you figure out how to make a proper...

Worst ever delivery experience! The delivery guy went into a back street pretending to be lost (we were following him on the tracker) and when he finally got us the food we realised after he left that our delivery was unsealed, the bags inside the big bag was scrunched up and the bag rained over (it was raining outside). We thought maybe it was a bad McDonalds staff mistake. However, when we started unpacking, one mcmuffin was missing and one pancake boxes looked like someone opened it before. When we opened it, one pancake had a big bite in it. It was the most bizarre and disgusting thing ever! The delivery guy could’ve simply buy himself something with the tip we prematurely left. We should’ve taken more photos, just didn’t think on the moment because of the disbelief that someone would actually do that! We packed everything back and went to return. The McDonalds staff said to take it with the delivery platform. We said what delivery platform? We ordered from your website, you deal with the mess! It’s not my fault you allow these things to happen. They reluctantly said ok, we’re doing you favour, chucked in the bag whatever random stuff they found instead of what we ordered. Had to change several times. Honestly, what was supposed to be a nice family brunch with our eldest home from uni, was a mess. Zero stars or minus points I’d give if I could....

We always come from Bedford to Kingston McDonald’s More relaxed and larger We came today on Father’s Day as I had my boys for the day Normally they are efficient but today there were a lot of mistakes being made including my order I ordered a toffee latte and received a normal one As we had it delivered to the table I had to pop up to the counter Several staff ignored me including a assistant manager She looked at me 3 times and carried on with her jobs She looked in a flap but ignoring a customer waiting at the counter isn’t very good customer service As a business owner myself customers come first And then a breath of fresh air a normal lad called James who has served me several times and is always the best guy there for customer service he is always very polite and very efficient He couldn’t apologise enough I explained I had been completely ignored McDonald’s Kingston this guy needs promoting to assistant or the manager and the so called assistant and managers could do with some training from this guy He is a massive asset to this site I wish to thank James personally from me for your customer service I recieved What a legend if I had a food outlet near Kingston I would be stealing you and employing you myself The management need to promote this...