Papa Johns Pizza — Restaurant in Milton Keynes

All in all, stressful, frustrating, and not an experience we want to repeat due to poor management and quality.

Regular customer (though not anymore). Previous two orders have been atrocious; cookie desert was burned to a crisp and when we were told to send photos via whatsapp to prove it to the store when we complained, they argued that it was perfectly fine.

Having tried to give them the benefit of the doubt, we ordered again only for them to somehow mix up toppings for both pizzas, giving us two pizzas we couldn't eat. Attempting to resolve this issue took over 10 minutes to just get through a chore of a conversation that was handled poorly by the staff. At first they tried to insist that our order had never been placed! When we finally got it across that we had the food literally in front of us but that it was wrong, they magically found the information they needed. Just getting across that we needed replacement pizzas was such a chore that it ruined the 'hassle-free' experience delivery is meant to be.

Will never order from this branch again as the only thing we are guaranteed to receive is an issue with the order. You are better off cooking a meal...

Usually I absolutely love Papa Johns Vegan pizza which I either have with tomato base and sometimes bbq base. Today I opted for the large garden party vegan with bbq base. My son ordered online and he ordered the same for him, and my daughter had the chicken bbq base from the collection option. On picking the pizzas up my daughter asked for the tomato herb sauce which is an extra to have with my cauliflower wings. My daughter said she looked at her like she didn't know what she was talking about. So no tomato herb sauce for my cauliflower wings (which btw are always amazing). Also my son paid online prices and when he looked on the window at the Oldbrook Papa Johns - collection prices were way cheaper but still paid the same price. I don't know what's happened but the pizza dough is like cardboard the bbq sauce tastes like cheap, thick and acidic not something I've ever experienced before from Papa Johns. Honestly, it was so sickly. I literally ate one slice of a large. My son said it was the worst pizza hea ever had. WHAT A WASTE OF MONEY. What's going on Papa Johns? Very...

So Papa Johns offer you a deal to get a large pizza delivered and then they still want extra for delivery, and that still isn't enough so you pay for an XXL pizza just to get It delivered and It's warm. Then when you phone Oldbrook saying that you want a hot pizza, he says 'that he can't do anything and that It left the shop hot'. I said It's up to you deliver a hot pizza, or I'll just leave a negative review and will do a chargeback with my bank. We know how It works to many orders for the driver, or not enough drivers and pizzas are getting cold in store. Safe to say he thinks that they get enough business with all the other pizza shops in MK and so refused, well here's the review and on Monday I'll be doing the chargeback and next time try another of the other 20 pizza...