Oscar's Inn — Restaurant in Newark and Sherwood

We booked into one of the private rooms upstairs for a party of 9 after hearing great things about Oscars. However we were very disappointed and shocked with the lack of customer service.

On arrival we were not approached or welcomed, and when we decided to approach a member of staff behind the bar ourselves to mention we were booked in for 1pm, we were told to go and sit upstairs in any room of our choice. We had never actually been here before and were given no directions of where to go, I’d have thought we’d be shown upstairs by a member of staff.

Anyway after finding our way, we sat at the table which had not been set, no cutlery in the room. Waited a while assuming a member of staff would come take our drink order, to find out that we had to order downstairs and carry our drinks up, plus jugs/glasses for water. Not to mention having to dig a high chair out of a store room ourselves even though we requested one when we booked in via email enquiry.

We were just left to our own up there with no service whatsoever, even after ringing the bell.

Overall the food was okay, but service was majorly lacking, not to mention a certain member of female staff who was quite abrupt but the manager did speak with her.

As someone who has worked in hospitality in the past, I was shocked to find out how such a popular place had such poor customer service and I won’t be in a...

If I have not left a review before it’s because I didn’t really know how to then. Oscar’s is an excellent pub and much more.. It’s a little out of the actual centre so serves Newarks community the bulk of which are to the East along London Road. It’s a total relaxing place with great food and beers and an atmosphere that makes one feel at home but is rather cool. The owner is a Gentleman who is rather senior but still comes in and takes time to talk to and get to know his customers, always pays for his beer and is generous with his time and hospitality. When I lived nearby we had my mums wake at Oscars with a rather large family group on a difficult day and they made that bad day better in the great way we were all treated and served to help us through it. That alone will always make me feel that Oscar’s is great and indeed I miss it being my local pub but like I said it is way more than that if you want somewhere that’s not just another pub. In Newark there is actually a big difference in what each individual bar or pub offers as most are owned and run by individuals and not big companies. What a great town to enjoy yourself in. Best regards Richard Pennell Formally of...

I’d really love to leave a glowing review about how good the food is at Oscars, but unfortunately I’ve been let down twice now.

On Boxing Day, we had a table booked only to arrive and be told they weren’t serving food. No one bothered to call and let us know in advance, so our whole party turned up just to be disappointed.

This evening was no better. I arrived with my dad at 5:40pm and was told food orders would start at 6:30. We waited, only to be told at 6:30 that the kitchen wasn’t running after all. No one came over during that time to let us know, and the staff couldn’t even give a clear reason why. A party of four booked in for 7pm had the same experience — they arrived before being told there was no food available.

Eventually, a member of staff came to apologise and offered us a free drink, even suggesting we’d probably find better food elsewhere. Hardly professional.

Sadly, I won’t be returning. Twice now I’ve had my time wasted, and the dismissive attitude from staff makes it feel as though they don’t want customers. Based on my experience, they certainly don’t...