Subway — Restaurant in Newark and Sherwood

When you spend £5 on a turkey and bacon wrap you expect to receive a certain level of service and food quality.

I was met with the most mundane and inattentive member of staff that clearly couldn't be arsed to even get of bed thst morning, never mind take off yesterday's make up.

When she asked me what salad I would like and I said "a little bit of everything except olives and pickles", she argued with me about what I was putting in. She told me to just choose a couple of things otherwise she couldn't make the wrap.

So why does the picture have just about all the salad in?

Despite the fact I just chose lettuce, tomato, onions and jalapeños, she couldn't even roll my wrap up. It was shaped like a baked beans can. It tasted okay, but the salad was a bit jellified. (what does that even mean has happened to it?).

This whole experience lasted about 7 or 8 minutes, most of the time I just waited as the 4 members of staff struggled to serve one person. At times they just stopped and wondered what to do next.

Such a bizzare event. I won't be going back.

Next time I'll go to Asda, just behind the store, and spend my £5 on ingredients and make 8 wraps for the same price.

What a...

Due to a technically error on a food ordering app, my food wasn't delivered. I rang subway up and spoke to one of their employees, who was very friendly and told me that my food was out for delivery. I then received an email from the food ordering app, saying my order had been cancelled, so i called subway back again, but this time the employee i spoke to was very rude and disrespectful to me, he tried to blame a trainee and proceeded to lie to me and contradict himself. I was extremely frustrated with this employee.The call was then handed to the manager Michael, who was extremely kind, helpful and professional, everything the other employee wasn't. He wanted to deliver and give me the food for free, but i didn't want the food for free, so i paid. Michael delivered my food personally and put extra food in my order, as a gesture of goodwill. The reason i have given subway 5 stars is because normally the staff are kind and lovely and i think it would be unfair to mark them down, because of one bad apple and Michael's customer service skills are fantastic and he's an asset to the Subway chain. Hopefully the rude employee takes note of how customer service is done...

Missing so much food, ordered a footlong meal deal with garlic bread, quavers and a cookie. I didn't get the footlong, I got doritos instead of quavers, and didn't get the cookie or the garlic bread. The other sandwich I ordered was filled so much and had so much sauce the entire sandwich collapsed to bits and was finally eaten by my friend with a knife and fork. Not sure if its a bad thing they overly fill them, but it makes it difficult to eat. I pre ordered and had to wait 30 minutes. There were other customers in there quite annoyed too about their wait and one person had to ask for another sandwich because his fell to bits too. but I could tell they had a hell of a lot of orders to do and were very overwhelmed, they were just kids alone to run the store. I felt bad for them tbh. They definitely need someone in there a bit more experienced. The kids were lovely albeit out of...