I booked a table online for my husbands birthday. On arrival we didn't receive a very warm welcome, we said we had a table booked and he went to look in the reservation book only to see our reservation was not in the book. After making us feel awkward I showed him my phone with the reservation email. Only then did he sit us at a table.(it was 7pm and not busy!) We waited 20 minutes to be offered drinks and when they arrived we ordered a few pappadums. When those arrived with only 3 dips which only had chunky onions that looked like they'd just been topped up, lime pickle and the very thin chutney. We ordered starters of chicken tikka which was dry and overcooked with wilted salad and my husband had chicken chaat which looked like dark brown sludge. At this point I was thinking of leaving as if the starters were this bad how could the mains be any better? I wish we did leave, we both had different curry's but both look exactly the same! The onion bhaji were rock hard and the bombay potatoes were spicy and over cooked. The older waiters were not very warm and friendly, we didn't feel like they were attentive and we couldn't wait to leave. My only regret is not complaining about the food and actually spending £80 in there. Especially as I felt ill all night because of their oily food that violated my stomach! Also to add that the table we were sat at the curtains were dirty and splashed with food, the light fittings were broken and the ladies toilets were not clean. The table cloth underneath was stained and the the waiters shirts were dirty and splashed with food. After being in a lockdown you'd think they would take the opportunity to deep clean the place and replace broken fittings and dirty curtains. Maybe give the place a lick of paint. I feel bad I booked this place but this is why I felt I needed to leave this review to spare other customers after all isn't that what an honest...
Read moreI visited this restaurant last Saturday and honestly exceeded my expectations in a positive manner! Being centred in the heart of Newark-on-Trent, I was honestly expecting nothing more than an average Indian-themed restaurant on a rainy evening. However, the ambient atmosphere and amazing staff proved otherwise. First and foremost, the food was a traditional delicacy, I could tell that it was made in the traditional way (which is its unique selling point), and the quality was good overall. The food arrived in around 20-30 minutes so there really wasn't a long wait (however there weren't many people at that time since we came quire early so that may be a contributing factor). I'd personally recommend their meal for two, since it provides you with a variety of Indian dishes (Along with the naans!) for a relatively low price. The staff were polite and attended to our needs, which is the basis of a good-quality restaurant. However, one of the core areas for improvement would be to improve the toiletry facilities, for it appears to be quite run down and un-catered for in certain aspects. In addition, the staff were relatively stressed and tired (with it being Saturday night), which may have resulted in a slightly burnt naan, and due to there not being any others present towards the start of our dining, the restaurant was relatively desolate and quiet, resulting in all of the staff staring at our table as we communicated. However, in conclusion, this is certainly the best Indian restaurant in Newark-on-Trent and I'd highly reccomend dining there if you haven't already! Would certainly reccomend to my...
Read moreThe food smelt amazing but that is pretty much where the experience ended being good. The food was very greasy, and I feel that it was so oily because it wasn't fresh. The meat was dry as if it has been reheated rather than cooked in with the sauce, the rice was rubbery.
Sadly, we were really looking forward the our meal, but it left us severely under whelmed. It is highly unlikely we will visit again.
In response to the reply - thank you for your thoughts and your anger is understandable, but it is my opinion which I'm entitled to. Regarding stating I was not at the establishment, well then I must have clearly no idea of how busy you were when I was trying to make conversation waiting to collect my order; or how there was a minor issue with your card processing machine whilst I was there due to an error by a colleague; or the various beer bottles and hygiene spray bottles there were on the tables towards the bar. But I agree feelings aren't facts but there are some facts that lead to...
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