Marmaris Newcastle — Restaurant in Newcastle-under-Lyme

Ordered special boxes Ordered 2 special boxes with salad and sauces never ticked the option for salad and sauce on the burger which order came with no salad and sauce on the chips or dinner meat But only on the burger where we never asked for it rang 4 tines to try to sort it they told me I'd ordered wrong but I always screen shot my orders in case something goes wrong then I explained I'd ordered as my order said and said they were to busy and put the phone down Different excuses every time They said they never send sauces and salad u less requested but it's in their tick box menu Straight up liars I ordered on their app about a month ago and not food hub The exact same meals and guess what both came covered in salad and sauce And it was the same tick box scenario So do they think I'm stupid Just to let u know I work for our local newspaper and I'm gonna make sure I get something said in there This is Staffordshire The sentinel People should not be fobbed off and basically robbed then...

I had a really disappointing experience with Marmaris in Newcastle.

The bread in my order was burnt completely black, and although they did replace it when I complained in store, they didn’t listen to the rest of my concerns. I had specifically asked for all the salad and red sauce, but this was missing. When I pointed this out, they refused to do anything and told me it was “unbeatable.”

On top of that, I was charged more than the price shown on the menu with no explanation. Overall, the service was unhelpful and dismissive, and most of the food had to be thrown away.

I wouldn’t recommend...

They first of all took an hour and a half to get the food and had to ring. After using the food hub service to make specific food tolerance requirements and these were ignored. We rang to get the food item replaced and it took nearly another hour to arrive and the deliver driver then tried to refuse the delivery instructions and then had a go at us and became aggressive and tried to make us feel bad about him having to come back. I will never be using them again over 8 years and increasely worse experience never using them again and they refused to...