wagamama newcastle eldon square — Restaurant in Newcastle upon Tyne

I Came to dine in and the restaurant wasn't busy roughly 15 customers less than half full

I ordered green tea but it was plain lukewarm tap water with 3 leaves absolutely no traces of a 'green' tea, ordered another one same thing happened. then I had to ask for extra leaves and proper 'hot tea'. I Was given a pot full of leaves which was nice. Somehow this has 'annoyed them' (for their own mistake?) Then a whole ignorant drama started...

For food I ordered yasai with extra rice. I have never had such a bad, dry and bland yasai from wagamamas ever for the last 3 years!! It always been the best juicy and spongy rice with nice curry but both rice are very dry. Had to ask for extra curry. Oh forgot to say they left my food unattended on the counter and even chef was looking confused- why no ones taking my food to me?? Therefore, the curry sauce became dry due to long exposure to the air and it was getting cold

However as I mentioned before the place wasn't busy none of the staff was bothered asking how's the food or is everything okay? Until I had to get the bill, the waitress did not check with me either but instead she goes: "Are you paying cash or card ?" Almost sounds like trying to get rid of me. I then was very unhappy told her my bad experiences with wagamamas today she seems like doesn't care and said they run out the rice for yasai that's why it's dry. But shouldn't this mentioned before customers ordering it?

SHE ALSO SAID JUST COMPLAIN ON GOOGLE REVIEW AND MANAGER WILL PICK UP FROM IT. I DID IT HAHA again, assuming they didn't even want to deal with it in-store.

Wagamamas has always been our go-tos for many years unfortunately not anymore. it almost seems like these 2 months whenever I go alone they would ignore me (and also single me out on a one-person seat)or something would go wrong. But if I go with my English partner EVERYTIME we would get greetted properly and foods are amazing. Do yous really have to be racist to a Chinese person when she goes to an Asian cuisine restaurant?! Plus tantanmen is not how is supposed to...

It's definitley popular for a reason.

Customer service was top notch, they catered to my very large and complex list of allergens very well, and worked hard to ensure I had a great experience. When it's busy, it takes a bit of time to get a member of staff, but they're absolutely lovely people and definitley take pride in their job.

The atmosphere is great, even if it takes a bit of volume for a person across from you to hear sufficiently. Definitely a great place to have a good meal with friends, family and colleagues.

The food was definitley the star of the show. Because of my allergies I was allergic to 100% of their Adult Starters and Mains, however the manager found that I was fine with some items in the kids menu. When taking note of the fact I was allergic to everything in the adult menu, she said the following; "Now that we see you can't have anything here, next we'll try to build you something".

Ultimately, I had a meal made up of 2 kids' Chicken Katsu (listed as mini chicken katsu). The food was amazing. The curry was spicy, but flavourful, the chicken was juicy on the inside, and pleasantly crispy on the outside. The meal came with a side of fresh cucumber and carrot strips and a portion sweetcorn. Topped with plump sticky rice.

The price ofbthe soft drinks were a tad high, but the free green tea was pleasant.

Overall, it was a wonderful and tastey experience and would...

My fiancé and I were excited to return to one of our favourite restaurants, but also apprehensive as it was our first time going back to a restaurant and dining in. We were so pleased to see all of the safety measures in place and felt safe and comfortable. The star of the evening (besides the great food) was our server Alex. She immediately came over to us and her energy was so bright and warm. My fiancé and I have specific dietary requirements and we asked for her suggestions. She took the time to lay out the options, understand our needs, and make sure we felt comfortable. We often get nervous dining in because it can be awkward to request so many substitutions. However, Alex was engaging, friendly and patient. She told us her favourite dishes and how we could modify them. I was taken aback by the outstanding customer service, as I am originally from Canada, and have found customer service here in general not as attentive as I am used to. It is safe to say our experience with Alex was the best customer service we’ve had since we’ve moved to the UK over a year ago! We live in Gateshead, but will travel specifically to the Eldon square newcastle location as all the staff we interacted with were amazing. Thank you to Alex and the rest of the team for making our first visit out a memorable and highly enjoyable one. We can’t wait to come...