Pepe's — Restaurant in Newport

So disappointed, will not be ordering any time soon.

ordered 8:25pm, scheduled for 9:05, arrived 10:40; what can I say…

I ordered my food at 8:25pm on the Pepe’s app. I order from there frequently so am familiar with how their app works and what their service is like - generally neutral. I selected the 9:05-9:35pm timeframe for delivery because this was the earliest possible time.

The food hadn’t arrived by 9:35pm, but as the tolerant customer that I am, I remained waiting. At 9:50pm I called the store number multiple times only to be sent to the messaging service. I rang again 15 minutes later and was told by the store manager that my order had been “stuck in the system” - so I was happy to just leave it as a genuine mistake. However, I expected some form of compensation at having to wait an extra hour for my food. I was told that I would get a discount next time I ordered (highly doubt there will be a next time) despite me asking for a refund, and then the food would be delivered in 10-15 minutes. The food actually came practically 20 minutes later.

Upon opening my food after waiting almost two and a half hours, the chicken in my rice box was dry and burnt even though I requested extra saucy in my notes and the employee on the phone read this note out to me, whilst I was on the phone! I opened my wings to see that they too, had also been burnt. I am extremely disappointed in Pepe’s Newport and as someone who used to order very frequently, they have lost a...

From the moment I stepped into the Newport branch of Pepe’s Piri Piri, I was genuinely impressed by the warm hospitality and friendliness of the staff. Every member of the team radiated a sense of passion and pride in what they do. It wasn’t just service—it felt like they truly cared about making every customer feel valued.

The team here goes above and beyond to ensure you’re comfortable, well-informed about the menu, and satisfied from start to finish. Their enthusiasm and energy are infectious—whether you’re a regular or a first-timer, they treat you like family.

As for the food… absolutely phenomenal! The flavours are rich, authentic, and perfectly balanced. You can tell that real thought and heart go into every dish. The chicken was juicy, grilled to perfection, and bursting with bold peri-peri flavour. Even the sides—be it the fries, rice, or fresh salads—were top-notch. Everything was served hot, fresh, and beautifully presented.

It’s rare to find a place where the passion for food meets genuine customer care, but this branch nails it. Whether you’re dining in or taking away, the experience remains consistently excellent.

Highly recommended for anyone who appreciates great food served with a smile and a genuine love for hospitality. A solid 10/10...

I’m disgusted and deeply concerned after the shocking experience my family and I had with a recent takeaway order from Pepe’s. Within a few hours of eating their food, every single one of us fell violently ill with what turned out to be severe food poisoning. We were up all night with vomiting, stomach cramps, and diarrhoea it was absolutely horrific.

The food arrived lukewarm, the chicken smelled slightly off, and the texture was questionable (bright pink). We had our doubts but assumed a popular chain like Pepe’s would follow proper hygiene standards. Clearly, that was a mistake. This wasn’t just one person getting mildly unwell — the entire family was hit hard after eating their food.

To make things worse, when we tried to contact the store to report the issue, we were brushed off and treated with complete indifference. No apology, no accountability, just denial and rudeness.

This place is a serious health risk. If you care about your well-being or your family’s, do not order from Pepe’s. They clearly have no regard for hygiene, food safety, or customer care.

This needs reporting to environmental health before someone ends up...