Esquires Coffee Letchworth — Restaurant in North Hertfordshire

So, I write this review with a heavy heart as I was a regular customer to Esquires coffee House until recently. I had taken a few weeks away and came back the coffee house to enjoy a delicious iced coffee and some of their infamous latte cake. Unfortunately this visit wasn't the delicious mirage I had hoped for. As I walked in I found a host of staff I didn't recognise, the quirky, fun, upbeat staff we all loved were no where to be seen. Instead the staff seemed miserable, hard to understand and found great difficulty taking my order. After 3 failed attempts to order a caramel frappichino, my wife had take over, and still the order was wrong..... no latte cake to be found, instead I got what they called a banana and walnut cake that was so hard, Thor would have been proud to weald it instead of his hammer. Not to mention the price increase...a caramel frapp, where they actually charge you extra to add the caramel to a caramel frapp ??? So the price of a caramel frapp is more expensive as it is then another charge to add the caramel.... insane. £15 for two drinks and a slice of cake I'm afraid I will nor be back, nor will a lot of other customers. I had been going here for over 7 years..... shame on...

Asked for a soya latte, didn’t see a soya milk carton being used, when given my coffee I asked the girl who made it if it was a soya latte and she was very cold and borderline rude in the way she looked at me almost confused at why I was asking and said yes like I had offended her by asking. I trusted her as she’s the professional. Seeing as I had never had coffee here before I just assumed that the different taste was down to the coffee itself and not the milk (because I assume I can trust a professional not to lie about the milk they have used). I had about 4 sips of coffee before I started feeling unwell. I have now been unwell for two days, really unwell. Train your staff better, they need to understand how serious food allergy and intolerances are! You could potentially kill someone! It’s ok to admit you made a mistake and just make the coffee again! It is NOT ok to make someone sick because you don’t want to admit you have made a mistake!! If I had blindly taken that coffee and not asked a second time if it was definitely non-dairy I wouldn’t be leaving this review but it’s the principle that I did double check and not only did I revive a cold rude response, but it...

What a beautiful cafe in the city center. An institution that takes the subject of coffee seriously, and it is felt in the taste. The place is on the corner of 2 streets, so there are tables and chairs on both sides of the cafe. Inside the place is spacious and pleasant. Decorated in a way that is pleasant to look at. Lamps of all kinds, coming down from the ceiling, some with an industrial look, and some that seem to be handmade. The place is warm and inviting. Large cold juice display. The cake display is exceptional, I especially admired the selection of vegan cakes. There were many morning pastries on display, and fancier cakes, such as carrot and cream cake. Despite the relatively early morning, the place was full of customers. An amount I didn't see in the other cafes in the area, which I glimpsed through the window. The place is self-service, the ladies at the counter were quick and efficient. I ordered a cappuccino, which was delicious and excellent. I really enjoyed the maple and pecan pastry. It was fresh crispy and just the right amount of sweet. Music plays in the background with quiet and popular songs. You can sit here for hours and enjoy...