Fabio's Gelato Letchworth — Restaurant in North Hertfordshire

Came here with a family of 6 for fathers day. We were all excited about trying the 500 flavours they boasted. But when we got in there they had 10 basic flavours and absolutely no customer service. I asked whether they had menus the server with curly hair just said no bluntly and didn’t bother to help us. I then spotted a “order menu” on the side which was confusing because it was just for Sundays and waffles but not cones. When there’s 6 of you and it’s a tiny crowded shop it’s difficult to get everybody up to the counter to choose there’s hardly any space to move around. Another very rude tattooed server looked fed up to be serving us and kept snapping anything else! Like she said wanted to just be done with us. Honestly felt like walking out!!! But when you have children who are excited to be there it’s not that easy. Basic tip for you - it doesn’t matter how good the ice cream is if there’s no decent customer service !!!!! Also I’ve got my popcorn ready waiting for the owner to argue back with me like he has done in all the other reviews who rated them...

Just wanted to give Fabio’s Letchworth a big shout out. I live in Letchworth and have a business myself in Hitchin Town Centre so I’m extremely lucky to be able to shop in both. I probably use Hitchin more but love Letchworth equally - they have a few more flavours & the staff are great. I always check their opening times before leaving the house as I tend to get a craving for gelato at weird times lol ! As a fellow small business owner (I’m not hospitality) it’s extremely hard to get the balance right - when to open, when to not. Whatever you do you can’t please everyone! As owners we know our business, we know our busiest times and when it’s quiet - when to open and when to close. You can’t stay open on a whim that you may get a customer or two ! Sadly the High Street isn’t what it was, we’ve all had to adapt to survive. On that note I’m off to Letchworth Shop to get some...

Brilliant service, as popped in with our 1 year old daughter on Good Friday and the weather was beautiful, she shared some of our ice cream. The staff were really really friendly and willing to help as much as they could. There was a young man there who was either new or still training i believe and he was doing a brilliant, very apologetic about the presentation of my sundae (raspberry sauce incident😂) which didn't bother me in the slightest, just a wonderful little shop I didn't even know was there. We will be...