Hot Rocks — Restaurant in North Norfolk

We had dinner in this restaurant on the 25th of March 2022 and we were not impressed at all. We ordered one fish and chips and one half a lobster on the hot rock. The lobster was way too small as a main dish, really tiny. With the main bulk of the course being the chips that were NOT freshly maid but were heated up. This is just not acceptable for the level of restaurant. Fish and chips as well were mediocre, nothing special at all with the same stale chips - much worse than one can get from a typical Fish and Chips takeaway. Not a great experience and definitely would not recommend. They make a sing and dance about this concept of the hot rocks but the food is just not good enough.

I am surprised to read so many good reviews. What kind of standards these reviewers just against?

Response to the owner: We did not say anything about not liking the food for obvious reasons. What would you do? You did not have any other food. We had no wish to listen to your excuses ore explanations. What was the point? Look at what you are doing here. Instead of saying "thank you for your feedback, we will try to improve", you are giving excuses why we should not have said what we said. Unbelievable. We are not idiots to start this conversation with you in person when we were having our dinner.

If the lobsters are small, you need to put two halves into the order. If they are expensive, then you need to raise the price accordingly, not to serve your customers 3 small bites - this is what I had. I did not mind at all paying more. But I would prefer to have a dinner instead of a teaser.

We left a tip because we consider tipping as part of the restaurant visit cost, not as a sign of good quality. People that served us deserve wages even if the owners or chefs are not making great food. We distinguish good and bad places by never going to bad ones and leaving reviews.

Maybe your chips were made from scratch, it is even worse because they were just were very poorly made. Really lame taste...

Daughter booked a table for 6, lunchtime on a busy sunny August Thursday, at very short notice without any issues but we were lucky as when arriving at location and seated, It was obvious that a lot of people wanted to eat here, people walking in and trying to get a table + you could hear staff constantly answering phone and had to apologise as fully booked. Greeting was nice and friendly, explained to us what was available and took order for drinks. Menu was good, plenty of sea food available and of course, Cromer crab. The food order was smooth and exactly what we would be getting, the hot rock steaks are a speciality and our 10 year old grandson enjoyed cooking his own children's steak on hot rock with garlic butter. My granddaughter had chicken selection from children's menu. My mixed grill was emmense and must admit beat me. My daughter and son in law shared a seafood platter and again a lot but they said it was exceptional. My wife had Cromer crab salad and said it was one of the best she's had. Overall, excellent food and service, well worth the very reasonable price for 6 people...

Based on a singular evening visit which we had booked in advance we were underwhelmed by the premises, the menu choice & the quality of the meals served. The internal fabric & decoration has all the aura of an all day breakfast cafe. Tables for 2 are shoved up against a wall & the quality of decoration resembles that harking back to the 1950's as imagined by someone not born until the late 60's at the earliest. Main complaint about the menu is that the weights of seafood being served are not mentioned & for good reason. Both our half a lobster and baked crab must have only just made the minimum size requirement when caught. The actual "meat" serving of both dishes was meagre, with 90%of the plate being taken up by potato & salad. The lobster was comparatively tasteless & the baked crab had little of the advertised flavours. In comparison to crab sandwiches that we had enjoyed the previous day in a beachside cafe, the whole experience was disappointing &...