The Hot & Cold Chinese Restaurant — Restaurant in North Norfolk

Decided to try one of their set dinners for two and eat in the restaurant on 26th April. They served us our starters but never did get the mains!

We patiently waited approx. 40 minutes after finishing starters before asking why our mains had not arrived, a further 20 minutes then passed of us asking repeatedly, watching multiple takeaways go out the door and being told our mains were on the way before we gave up and realised we were being lied to.

‘Manager’ eventually emerged from the kitchen, was completely unapologetic, admitted our order had been lost between restaurant and kitchen but attempted to blame other members of staff rather than admit he was the failure. Feel sorry for the young girl working there who was trying her hardest but clearly being let down by poor management.

I paid for the starters and drinks which we had consumed before leaving, on reflection not sure why as they deserved zero payment. Even making the payment the manager was extremely awkward demanding cash payment, then handing me a scrap of paper with account number and sort code on before eventually agreeing to use their card machine!

Will never visit again and adding this review to help others not make the same mistake of trying to dine here!

EDIT: Owners response to this review which he seems to have now hidden only reinforces how unapologetic and rude they are here.

Response from the owner: "What a beautiful novel! With your talent, you definitely achieved a very high score on your university essays. However, there are some areas where you could improve your writing. I recommend you watch a TV program called Makka Pakka. It might inspire you to write an even better novel next time, perhaps you will write a prefect novel story in another food restaurant or takeaway when you visit them! Again Thank you for...

We came here as a group of 10 after being turned away from the other usual outlets in the town. The service was friendly and they were happy to accommodate us.

The food was nice, plenty of choice, although the meals weren't served at the same time, so some of us had our side orders long before the main dish came out, but everything was perfectly edible. The bill was a touch on the steep side, but would certainly visit again.

Visited...

Looking from the outside is deceptive, we chose to eat in & found it to have a cosy feel,the menu has everything a chinese menu needs at very fair prices. The food came quite quickly considering it was early evening. Each ordered plate came with a generous amount, was piping hot & tasted great all served by the staff who are very pleasant & polite. We will go again. Take away menu is the same but...