Indian Lounge — Restaurant in North Warwickshire

We went to the Indian Lounge last night. We have been there several times before and never had a bad experience. However, last night was different. My kids had come from London and fancied a meal out so I suggested this place (I really wish I hadn't). We ordered starters and my son had chicken 65. When it came, it was nothing like a chicken 65 - we have had this dish before several times. It was a mush of something in what looked like an Uncle Ben's sauce. When he tried it, he said it tasted like really old chicken. It was hard and chewy. He never complains about food but this time he told the waiter what he thought about the dish. The waiter didn't seem too happy and started making excuses for why the chicken was like that. He agreed to replace it with something else after a while. The rest of the starters were average and not worth the money they are charging for them. Then we ordered the mains. We had a 4 year old with us and she wanted an aloo paratha with plain yoghurt. They couldn't do that and gave her a plain paratha instead. The paratha was hard and not soft like a paratha should be. We asked for extra butter so he took the plate back inside and put a bit more on the top instead of giving us an extra bit on the side. The plain yoghurt appeared to be a problem and the waiter said he would see if they had any. They did and brought it out. The mains were ok. Not the quality we are used to in this place. I wonder what has changed. The customer service is something they need to look at and change as it leads to bad feelings. We will not be going...

Me, my Nan and my mom went out tonight for a curry for my moms belated birthday meal. We normally go to the Rajrani on the Coleshill High-street, but it’s closed on Monday’s so we chose to go to the Indian lounge. ‘WHAT A MISTAKE’

They seated us, then came over to take a drinks order and we asked for popadoms, after 5 minutes they then came straight over to ask for mains (knowing we didn’t even look at the menu) I wouldn’t mind but there was literally 3 table when we arrived so they weren’t busy?! Then the member of staff with glasses came over to to take our order for mains, I asked for a chicken sagwala with extra spinach, my nan asked for a garlic chilli chicken Balti with chopped chillis, he rolled his eyes and said ‘the chillis come chopped anyway’ and my mom asked for a madras sauce with extra coriander he replied “why don’t you go in the kitchen and cooked it yourself”. After taking our order he went over to the other members of staff to tell them the order and slammed the piece of paper down where he wrote our order. This made us all feel uncomfortable.

But when our food came out it was lovely & we did enjoy it but I seriously think they need to learn more customer service skills or clearly not work in the industry as I work within the industry myself.

Next time, I won’t come here and I will continue to use the rajrani where they value their customers and actually have a...

I’m giving this a 3 star. Atmosphere was lovely, lovely curry. However the waiter last night with a beard.. I suggest you find another job. Whilst serving me and my family.. a table of 9. You were calling out “chicken Rogan josh, chicken, chicken” so we basically just told you to leave it somewhere on the table. Then after one of my family members didn’t have their food, we gathered that was in fact the lamb rogan josh. Which you didn’t call out. You then responded by saying “I’ve been saying it for 5 mins; you’re not listening” how dare you speak to one of your customers like this? Your mood was disgusting too, you didn’t smile once, just swanned around drinking a glass of water throughout the restaurant. The other 2 waiters, well done. You made it a lovely experience... you the one with the beard however, get yourself a new job. Don’t know whether you’re one of the staff or you’re the manager... but You have no people skills so working in a restaurant is obviously not the...