Crema Lisburn — Restaurant in Northern Ireland

Having not been in Lisburn in over 20 years I googled good places for lunch CREMA had the best reviews …….so decided to give it a try and was so delighted I did. It was just after one o’ clock, a queue which was perfectly monitored by a very pleasant girl with brown hair…..luckily we were a two and we seated immediately as a three had to wait (no longer than 5 mins as they ended up being seated beside us) Seated given menus and informed to place order at till. It took us a while to order as the menu was amazing & it took us time to decide on what we wanted for lunch. The sliced chicken, fries, cheese& pepper sauce etc were amazing! There was a lovely buzz in the cafe which was kept neat & tidy by the staff. Came home told husband and daughter about CREMA and we’ve already decided to make a visit as a family so they can enjoy what I did. Keep up the...

Crema has went downhill. Been coming here for a couple of years and over the last 6 months it's getting worse and worse. Today I waited ten minutes at a till to order a takeaway coffee. Other people came in and got served ice-cream and food to eat in and I was ignored at the takeaway till which grew into a queue of 5+. A takeaway coffee and tray bake took 10 mins to order and another 5 to 10 minutes to prepare.

I agree with another comment on here that the staff are all new and no one seems to have a clue, multiple staff wondering about and very very slow. Last week I called in and it wasn't busy and it took 15 mins to get a takeaway coffee.

Do not go here if you are short on time, you will be ignored and your takeaway coffee will be about 15 mins where in any other coffee shop...

Have been to Crema many’s of times and has always been wonderful however today was shocking. A lot of new staff. When ordering food the person on tills was not very pleasant. I assume a manager as he was wearing a shirt, however he seemed clueless. I ordered an ice cream for a child paid and he forgot it on 2 occasions I then had to ask another staff member a third time for the ice cream. A girl with brown hair in a ponytail was very rude when I asked for a glass of water it was like I had 10 heads. Didn’t get the water for ages. I witnessed another table leave as their food had not came out. Shocking I don’t know what has changed but I’m afraid I won’t be back. Very rude staff. Food was standard but not worth...