McDonald's — Restaurant in Northern Ireland

I ordered a burger without cheese on Saturday the 2nd of April through my mobile phone. Throughout my entire life McDonalds has always made them with cheese anyway and then I had to correct them and get another burger. On the 2nd I was in a rush to get home to get ready for work and then it came into the car with cheese all over it. I ordered it on the phone without but some kind of system error happened that when I checked it afterwards it had cheese on it. When I went into the store I apologised to the lady for the inconvenience and asked for her to get me another one. After which she said do you have a receipt? They didn't put one in my bag with the food so I didn't. Then the shift leader turned up with her and told me no. And I started to get upset and said I cant eat it like that and I started to freak out. I didn't have time to argue with them but I didn't want to have to peel my burger and eat it with cheese on. When I said to the shift leader "are you seriously expecting me to eat this?" she worked off in a huff. Then they watched me as I peeled the cheese off my burger and put it on the bin. Genuinely the worst customer experience I have ever had. I felt like I was powerless and it effected my mental health a lot that day and I didn't know how I was going to cope in work that night. I'm not someone who complains, I'm usually quite lenient with my experiences, but this has put me off ever returning to this store. The girl who delivered my food to my car was lovely, but every other staff member I dealt with that afternoon was horrendous. 1 Star feels generous of...

Decided to treat the kids with a McDonald’s and get it delivered even though I live a few minutes away. Order arrived in good time but with food missing. Tried calling the ards branch. No answer, tried the app and it gave me Uber eats number which said a refund will be given in 15 days, told them I didn’t want a refund and that I just want the missing items. Drove down to McDonalds. Manager came and said that they don’t do refunds. Told them that I don’t want a refund, I just want the missing items. The manager told me to contact Uber eats. The madness of it all. The bags were sealed, the staff member said that maybe the Uber driver ate them.

For my daughter to get her food, I ended up having to buy another meal. The female manager that was on tonight is a complete and utter b&@tch. Try telling a kid that the meal she’s wanted all day isn’t with the whole families and the deal with a girl on a power trip, blaming everyone bar a simple accident in the kitchen. A simple sorry and here’s your missing items.

The young girl will have a steep learning curve if that’s how she talks to people.

Told the kids that we won’t be going near ards McDonald’s. I feel sorry if that manager speaks to a younger crowd with attitude as I could see her being pulled out the window. And these managers are the ambassadors for the brand...

This review is for all the McDonald branches I use McDonalds at least 3/4 times per week and spend quite a bit of money there , sometimes I have my three grandchildren with me and the bill can come to £20 / £25 pounds per visit I must say I like the food and It Is very handy , I travel to various branches and to my horror as an invalid I never can find a branch with more than two lousey disabled parking spaces at any of your branches I have been going to McDs since you opened here in N.Ireland I dont know what the situation Is like In Scotland , England , and Wales but In N.Ireland It Is a nightmare trying to walk from a far off normal parking area in fact your Newtownards branch moved the only few disabled parking bays that was at the entrance to at least a futher 20/25 yards away , everything seems to cater for the able bodied people and to pot with the raspberry ripples (Thats Cripples) please give this your fullest attention or I am afraid I for one must dine else where I am sure I speak for quite a few Invalid people and their families . Kind...