Papa Johns Pizza

What a disappointment! Ordered 2 pizzas online on a sunday late afternoon. 40minutes later the pizzas had not arrived so I called up the store and asked about it. The man on the phone was very snappy and rude when I enquired about the pizzas. He said it was with the driver, on its way, and then practically hung up on me. 1 hour later (this is 1hr 40min since ordering), the pizza had not arrived yet, so I called again. The same man said the pizza was on its way. As I was calling him the pizza arrived. Of course it was stone cold! I asked for a refund but he said because I had ordered online I could not get any money back. He said I would need to contact the headquarters for a refund. This is totally unacceptable to wait 1hr50min for 2 pizzas!

Pizza beyond average, wait time unacceptable and customer service appalling. Never again!