Ive always enjoyed previous trips to the Lord Louis however it seems to have gone downhill a bit since then. My friend and I booked in advance and due to my being someone with a hidden disability I knew there would probably be feral kids screaming their heads off so I made a note to take my noise cancelling headphones which let me tell you make a meal at the Louis so much more relaxed and peaceful. Upon arriving we were shown to a table in what seemed like the noisiest area of the restaurant but luckily someone on the table next to us moved and we relocated. So down to ordering which was fun. We opted for the large carvery option and was assured that our carvery tickets would be bought to us however almost 20 minutes after ordering we were still waiting for our food tickets. We were actually offered our dessert before our dinner too which was quite funny. Despite appeals to the server and host at the door we still didn't receive our food tickets and were instead given a receipt of our order which when presented to the server at the carvery counter he mentioned we didn't have the correct tickets. He did serve us though and was very polite and courteous however we ordered a large carvery each and there was only 2 meats available namely gammon and Turkey which I never order at a carvery but we had no choice as the beef was still cooking and there was no other meat options. Next onto the accompanying options which I had to guess what some of them were as they were not labelled but there was plenty available. Onto the sauces and gravy there was also no labelling especially on the gravy so it was impossible to tell the difference between normal gravy and vegetarian gravy if that's what it was. I feel labelling is important at a carvery as some people may be allergic to some of the options and it would take guesswork out of the equation. The food on a whole was delicious and well cooked although it would have been nice to have more meat options but due to the slowness of the service getting our tickets to us we missed out. Before leaving I visited the disabled toilets which look like they've never been cleaned as there appeared to be faeces on the wall near the toilet as well as stains on the wall. The vent above the toilet itself looked like.it hadnt been cleaned in forever which I was diagustwd by. The facilities were in need of repair as there was a hole in the ceiling above the door and a broken lock on the door. A replacement lock was fitted but I fear anyone using the toilet in a wheelchair may struggle to reach it. In the restaurant itself there was a section of wallpaper hanging off the wall next to our table (No. 16). Unfortunately my phone died before we left the restaurant so didn't get a photo of it. The Louis could do with closing the premises temporary to deal with these issues and update the restaurant as its definitely lost some of its shine as the best carvery in Plymouth.