Olive & Twist - Plympton — Restaurant in Plymouth

I’ve been to the Olive and Twist 3 times now (1st with work colleges, 2nd with my boyfriend and 3rd in a group of 4). I loved the 1st two times (during the week) - amazing food / cocktails, nice atmosphere, reasonable waiting times. However, the 3rd time (a saturday) 2 of our group had allergies (one was gluten intolerant and one was celiac -similar but more serve) we chose here as we loved it so much the previous time and they had a good gluten free menu. Initially the staff were very accommodating we asked for everything to be gluten free and after the food initially arrived asked for some separate pitas for the non gluten free people which was fine (our group understand we had to spit the food up before so nothing would be contaminated / asked for lots of servers).However, there was over an hours wait for food (was informed only of a slight delay), the Camembert did not arrive with the rest of the food and arrived 20 mins later which we did not expect as it usually arrives with the food meaning it didn’t have anything with it. Therefore we complained and were told that we would get some complimentary gluten free bread and pitas (kept seperate) however we could here the chef kicking off in the kitchen about providing this saying I’m not doing this they can just have the pittas / was going to put them together. This was very concerning to us as if this occurred the celiac would get extremely ill so we had to go to the chef to say it has to be kept seperate else he could get ill etc. We recieved 15% off our bill due to this incident however I would not recommend for anyone with a intolerance etc to have food here as the chef clearly doesn’t understand the seriously of what could happen if food is cross contaminated / could make someone seriously ill. I love it here but this has tinted my view on this restraunt and therefore won’t be...

This is the third time I’ve been here and the service is consistently poor. 1st time it took waytoo long to be served every time we ordered drinks. 2nd time it took 20 minutes to be given a drink, the staff were having an argument and after 45 minutes I asked how long our food would be and was told ‘they are just starting it now’, we left. The 3rd time was this Friday just gone, we sat outside and were surprised at the state of the garden. It was scruffy, ashtrays left with fags in them, gate open with bins in full sight and just messy compared to the inside area. The waiter told me that if we needed to order we should go in and let him know so he could come out and take our order. We moved inside to be told that we should order because you only have limited time, so then we felt hurried and couldn’t really relax. Smash burgers nothing like smash burgers, just like the frozen type. Asked for the bill and we were still waiting for it after 10 minutes, so I had to go to the bar, only for the waiter to show me the card machine and ask me to tap - I had to tell him that I never had a bill and I had no idea what I was paying for/what I’d been charged. It’s just very poorly organised and generally slow, we won’t...

The most surley, depressing service I have ever had here. The young boy with dark hair and glasses was only interested in talking with the girls behind the bar in which he worked with, and it was all you could hear. Waited 20 minutes for our ciabattas when it wasn't even busy. Finished our lunch and my partner had to pop out, I waited for about another 20 minutes for the dark haired boy to come back to my table, as I wanted another cappuccino but he never did return to our table to ask if we wanted anything else, our dirty empty plates left on the table. I had an old dog so didn't want to move him. When I went to pay the bill I told him I was waiting to order another coffee to which he just ignored and blanked me by just asking me if cash or card. I asked him 'do you not come come back and ask if the customer wants anything else then' to his reply of 'yeah but I was busy out the back' Will NEVER return, shame as we came here all the time. One customer lost! Need to sack the boy with dark hair and glasses, he was really quite rude and clearly came across he really did not give...