ChaiiCuppa Preston — Restaurant in Preston

I visited the café around 10:36 PM, specifically to try the Peri Peri Dosa—a dish I’d heard great things about from friends. However, my experience was far from what I expected.

When I approached the counter to place my order, the staff member immediately told me the kitchen had closed at 10:35 PM. I explained that I had come just for this dish based on recommendations, and only then did he reluctantly agree to take the order.

While waiting, I noticed a group of around 12 people sitting comfortably, drinking coffee and playing cards, and another couple had just ordered food to dine in moments before me. Despite this, I was told I could not dine in because the dosa “takes 20 minutes to prepare.” This excuse made no sense, especially since others were clearly being served and seated.

After about 5–7 minutes, my dosa was suddenly ready—packed and handed over for takeaway. The inconsistency in service and lack of clear communication about dining cut-off times was frustrating. If the café closes at 11 PM, there should be a clear policy communicated about last dining orders.

The rude and dismissive attitude from the staff on till was really disappointing, and frankly, unacceptable. I came with genuine excitement to try your signature dish, but the customer service left a bad taste.

If someone from management would like to discuss this further, I’d be happy to talk – feel free to...

I visited your restaurant today and ordered a chicken curry combo with parotta. Unfortunately, I had a very disappointing experience.

First, the chicken curry was extremely oily. When I pointed this out and asked for a replacement, the staff simply removed the oil and gave the same curry back. To make things worse, there was a big hair in the curry. The parotta was also very hard and rubbery – completely inedible.

When I raised these concerns with the person at the front counter, he told me that I should have eaten the parotta within five minutes, and that it was my fault it became hard. I don’t understand how I was supposed to eat it without the curry, especially when the curry was being replaced due to the oil issue.

When I asked why the curry was so oily, he told me they make it “like a fry”, which didn’t make much sense. I also mentioned that I had clearly asked for chicken curry with parotta when ordering, but he said the person who took my order was new.

I had come with my child to enjoy a meal, but this turned out to be a horrible experience – poor food quality, lack of hygiene, and rude customer service.

I hope this feedback is taken seriously, as this is not the standard anyone expects from...

I'm a big food lover, and let me tell you, Chaii Cuppa is my ultimate hang-out spot! The place has the perfect atmosphere with cosy seats and beautiful artwork all around. It's just the right place to catch up with friends or enjoy some peaceful me-time. And let's talk about the food, oh my goodness, it was absolutely delicious! Every dish I tried was mouthwatering, and the best part is that it didn't break the bank. They also have a great selection of fresh juices and shakes.

Now, let's get to the star of the show - their teas! Each sip was like a flavour explosion in my mouth. The teas were bursting with different yummy flavours that made my taste buds dance with joy. You can really tell that they use top-notch ingredients and put a lot of care into the brewing process. Whether you're in the mood for a classic chai or something unique and exciting, trust me, you won't be disappointed.

The staffs at Chaii Cuppa are definitely the best, no doubt about it. They know everything there is to know about tea, and they'll help you find the perfect one to match your taste. They're so friendly and genuinely excited about what they do, which makes the whole experience...