Nando's Preston - Market Place — Restaurant in Preston

Had a terrible experience at Nando's - Preston Market Place today. It was my first public appearance after delivering my baby. After ordering and paying for the food, my 3 month old started getting fuzzy and I wanted to breastfeed her in a corner of the restaurant. I asked one of the waitresses for help to which she said she will check with her manager.

The manager told me that I could not breastfeed my baby in public place and that I wasn't allowed to breastfeed in the restaurant😲😲

He further went on to advice me that if I wanted to, I could breastfeed my daughter in their toilet!!!

Desperate, helpless and embarrased at the situation, I went to the women's toilet. I came back and told the manager that women's toilet hardly had any space. (The toilet door hits the toilet and can hardly fit one person).

I was then asked to breastfeed in the disabled toilet. Seeing my baby in distress, I went to the disabled toilet, I wasn't offered a chair or anything. I sat on top of the waste bin and had to feed my baby in a toilet!!!

I wonder how many of us are asked to have our food in a toilet?!!

Nando's claims to be a breastfeeding friendly place but their actions speak otherwise.

This incident has totally shattered my confidence as a new mum and to go out in the public again.

After getting back home, I reflected on this incident and felt that I have been discriminated as I am a breastfeeding mother!

I don't think any mother should go through this experience.

#Nando's Preston Marke Place Sunday,...

Went here with my family for lunch today. The food was really nice and everyone enjoyed it.

There were some issues that took away from the experience. The bottomless frozen yoghurt machine wasn't working, but we were not told this until both my kids haf ordered and paid for it. So they were disappointed in this.

I went through the whole process of ordering on my phone as it suggested. Went through to order, and as google pay was processing, the site crashed, and I lost the order and couldn't get it back. So I had to go up to the counter and order again, which was frustrating enough. It wasn't until later that I realised that although the site had crashed, it still processed a payment, and as of now, several hours later, it's still pending on my bank card. I'm hoping this doesn't go through, but when I asked staff about it they said this had happened earlier than day.

They also were using menus from another nandos restaurant, and when my wife ordered bottomless peach tea, which was on the menu, she was told she couldn't have that.

Staff were very friendly and...

I normally would give Nando's a 3.8 on my personal starring which is a 4 on average but I am marking thios particular place down due to the quality of the service.

Although the staff were pleasant and apologetic our exeperience was sub-standard. We visited on a Saturday afternoon at around 15:00, two adults and 3 young boys. The speed to table was good and the place was a little crowded however. The food arrived cold, and no matter how polite cold chips are still pretty dire. We had two items that didn't arrive and it took us asking 2 different staff members before we received them which meant we had eaten our main before the sides arrived.

I really would like to give the place a 2.5, but the system is icon based so meh. I think a little more attention to standards (we were not asked about the food until well after we had finished and nando's generally are quick to check everything is fine) and maybe staff numbers at busy periods needs to be considered. Busy time is no excuse for letting standards drop unless you're going to give...