The overwhelming memory I will take from this lunch was the “above and beyond” service from a young waitress (name starting with L, served lunch today) whose politeness was impeccable as she was let down by the bar’s depleted wine stock three times in a row. In her place I might have given up but she took ownership of the problem and found a solution by making an extra effort to go to another part of the hotel to procure some wine. The consequence was that we (gladly) doubled what we paid on the wine rather than spending nothing at all. So often I’ve seen this situation and been met with a “can’t do” person. To have someone like her in the team is a credit to the venue.
The missing fifth star was because the Bloody Mary’s were awful - much too ice / water, as mentioned above, the wine stock management seemed entirely sub-optimal and the food was merely “OK”; entirely forgettable, for the most part lazily prepared and presented. Most of the staff looked like they were suffering from a preceding heavy night; in both their grey complexion and lethargic demeanour. One said as much to us which raised an eyebrow amongst my guests. The space itself is very underused - it’s a beautiful piece of clean, classic architecture, and the seating and tables don’t much fit the space and are uncomfortable for doing much more the lounging. All in all, I’m glad there was an exemplary waitress to prop...
Read more2025 update: The menu was the same so we could reorder favourite dishes. However the food was underwhelming in comparison to previous visits. The crispy chicken wrap was presented in an unappealing way. It was not crispy, and the wrap and contents were very soggy. On previous visits, the chicken wrap had contained very crispy whole pieces of breaded chicken. This time the chicken had been shredded and the bread coating was wet. It was very disappointing. The seafood salad looked more appealing, but the dressing had little flavour. The prices have increased as expected, but unfortunately on this occasion the food quality has decreased.
2024: An enjoyable location for a relaxed lunch or drink. The food is great and there was a variety of popular options on the menu. You can sit at the bar and have a drink, or choose to be seated away from the bar for a meal. We arrived early for lunch and then it became very busy during the...
Read moreGiving 1 star as I cannot give 0. Dined at lunchtime today in the bar area with work friends. Ordered a chicken burger which was served raw. The chicken breast wasn’t just slightly undercooked, but raw. The waitress speedily took it away and acknowledged it wasn’t good enough and would take it off the bill. There’s a difference between unsatisfactory food and raw chicken - which is a health hazzard. To me that requires further action than removing it from the bill. The staff were inattentive and not intune with the needs of the customers. No further acknowledgment or apology from staff and they seemed to just brush it off. Will never be back. Given the footfall of tourists, this is just an embarrassing showcase of our local food and...
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