★☆☆☆☆ Absolutely appalling experience – avoid at all costs
I rarely leave reviews, but my recent experience at The Ale House compels me to warn others. I was rudely refused service despite presenting valid and clear identification proving I was of legal drinking age. The staff made no genuine attempt to verify it, nor did they treat me with even basic courtesy. Instead, I was spoken to with condescension and suspicion, as though I were trying to deceive them – I wasn’t.
The most frustrating part? There was zero professionalism. No apology. No explanation beyond a smug dismissal. Just an arrogant attitude and a total unwillingness to listen or help. I was left embarrassed and genuinely shocked at how poorly I was treated.
Establishments like this forget that they rely on customers – not the other way around. I won’t be returning, and I’ll be encouraging others to take their business elsewhere. If you value respectful service and basic decency, The Ale House is not the...
Read moreThe Ale House is brilliant ! From friendly staff to a fantastic range of craft beers, and a comedic Quiz Night host (last Thursday in the month from around 7pm l think), you're guaranteed a great time. I recommend the Guinness alternative that's got a creamy, coffee taste. There's a certain other real ale shack l used to frequent just around the corner that chooses to close at night whenever they want, even if the place is full of customers. Well, they've lost 3 customers here to a better place that's open normal hours. See you in...
Read moreGreat beer in a welcoming environment. The Ale House in Clitheroe is a real gem. The selection of craft beers is truly excellent and the atmosphere entices you to linger in comfort for much longer than you intended. Simon, the landlord, spent time with us explaining the background and distinct qualilties of each of the ales and we were encourged to try them before settling on a favourite. He has more than twenty years experience as a publican and his customers really benefit from that expertise. What a great find;...
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