KFC Rugby - Leicester Road Retail Park — Restaurant in Rugby

It's very rare I get a kfc as everytime I do an order online I guarantee there is always something of my order missing. So I decided after months of not having one to go and get it from the kfc in rugby instead so I can check if all my order is there. First of all the service is shocking. I was not greeted with a hello and how can I help you? I was greeted with what do you want!! Terrible. So I got my order got told all my order is in small bags as they didn't have any boxes for my husbands mighty bucket for one, looked in the bag and there was more bags then you can possibly image. I asked the "happy" assistant if all my order was there, yes he replied. Well I'm sure your gonna guess what happened when I got home...nope 2 items of food missing. I was fuming. So of again I went to Leicester road kfc I was that angry that God help the person who served me! When I got there he was nowhere to be found, so I complained to the assistant who was there then she asked who served me and did I have a receipt? She was very helpful even though I didn't have a receipt and called over the manager who apologised and gave me my missing items. Food is tasty I never have a complaint about that but it's shocking the service and that nobody in kfc can get an order correct. It's not just in rugby, I used to live in Essex and they was exactly the same always missing food. Do kfc bosses only employ people who can't get anything right?? If I do go again and it's a big if I will take everything out my bag and count it right in front of them even if it annoys them then they can exactly know...

We visited KFC restaurant in Rugby yesterday, at the request of my 6 year old for his birthday.

I have to say it was one of the most disgusting venues we have ever eaten at. From the outside, windows were filthy and rubbish littered everywhere. Immediately upon walking through the door, massive cobwebs to the left, a clear sign no cleaning had been done in a significant amount of time. The floor sticky with food particles all over the place. Despite the place only being partly full, we couldn’t find a clean table anywhere. We soldiered on as didn’t want to disappoint my children. The serving staff appear less than happy in appearance, not a smile in sight, so we opted for the self serve screens. When waiting at the counter to collect, we listened to one lady staff member having a good old chat on her mobile, scratching the back of her head multiple times while doing so, then proceeds to serve food, without washing hands, disgusting. Luckily she was not serving ours.

Now the toilets!!!! Trying to wash my 6 year olds hands, pre food was dangerous. The toilets were absolutely revolting. Urine, excrement and mould all over the place, floor appeared flooded and there was even some sort of yellow fungus growing in places. The place hadn’t been cleaned in god knows how long, absolutely vile.

The experience was just awful, location an absolute disgrace and food tepid and mediocre.

I would propose walking the fifty feet across to McDonald’s and watching how they operate. Constant cleaning, great consistent food, happy workers, great experience and better value for...

It's funny watching the staff behind the till as they constantly miss items off peoples orders. I mean how difficult to read off a screen. It's not funny when it happens to you and it's even less funny that no matter what time you visit the wait for food is ages. I feel my self physically ageing as I wait with my life slowly ebbing away in this dirty grubby absolute joke of a kfc. In the time it takes for some chicken, I could catch one myself, pluck it, dig up the colonel, use stem cell technology to create a clone from his beard hairs, who would then teach me the secret recipe, then invest in crypto coin and use the profits to buy my own franchise and serve myself. Last time I had a boneless banquet the fillets tasted rock hard and barely warm. They had obviously been sitting there for hours, I had waited so long I couldn't be arsed to complain. I did complain about the fact they never have Lipton ice tea, for some reason it is alway out of stock. Take it off the menu for Christ sake! So in summary this place is an absolute shambles, gutter restaurant with incompetent staff and no care for customers who they treat as nothing more as an inconvenience. The fact they can't be arsed to even clean the tables or the floor sums the place up, if that's what the seating area looks like I can only imagine the kitchen. The franchisee who own this place should hang his head in shame, it's an embarrassment and I am embarrassed that this is the best they can do. The colonel would be rolling...