Harvester Bell & Barge Rugby — Restaurant in Rugby

Go elsewhere,do not waste your money as on the 9th/09/ 2024, l was here with close family/guest who were visiting me ,bearing in mind prior to my health issues l had visited previously a while back with others who were regular diners here & who initially introduced me to this place to visit, and were themselves spending over £100's a time here also .They have now also as a result of our negative and absolutely appalling experience/treatment boycotted this establishment in rugby completely and have vowed to never return and have decided to not only take their custom elsewhere, but have advised friends to do likewise & not to visit this particular harvester in rugby ever again or allow them to benefit from their further custom. l initially suggested this establishment 2 my guests visiting from out of the area as a special treat to celebrate a special occasion as they had travelled over 160 miles to see me and the subsequent visit here was meant to be a highlight to welcome them 2 the local area& enjoy a good dining experience.However, to say the service here was absolutely horrific is an complete understatement and doesn't go far enough.The staff who came to our table to take our respective food and drink orders, which took almost 15/20minutes to get the drinks alone never mind the food which arrived much later and l will elaborate more on the appalling food experience in a moment. After we ordered our drinks,we had to repeatedly keep asking where the drinks were, it took over 15/20minutes+ 2 get them,whilst the waitresses demonstrated a very poor & unprofessional attitude towards us as customers and literally stood around doing next to nothing but talking between themselves, it wasn't busy at that point. When they were asked politely by myself 2 get me a gluten-free menu and show me what they had to offer which was also suitable for vegans so l could order, as l recently had changed to a vegan and gluten-free diet for health reasons.The waitreses who took all the orders were extremely rude acted like they couldn't be arsed to do their job properly, and repeatedly messed up our orders by bringing items which had gluten in them, weren't vegan friendly, which l could not eat,& not what we ordered& was virtually lukewarm at best & very undercooked, so l complained to them and asked them 2 fetch the manager.They then retaliated by deliberately & vindictively telling the female OD manager that they had heard 1 of my guests using fowl language at the table which was completly untrue & a malicious lie as my guest who had never been here b4 & is of a quiet disposition had done nothing of the sort at any time whilst quietly sitting at the table,& others at the table confirmed that fact clearly stating the comments made by the servers 2 their manager whom we had asked 2 speak2 in the 1st instance 2 raise & outline our valid concerns about the poor service, bad attitude of staff who served us etc was untrue,I tried telling ODM that our food was undercooked & lukewarm, when finally brought to my table,& on at least 2 occasions prior2 eventually receiving the correct meals the 2 servers had deliberately brought the completley wrong orders 2 us despite my allergies being confirmed2them on numerous occasions including when l initially made the table reservation.Food was all sent back on more than 1 occasion,which didn't go down well with staff especially when l asked to talk with the ODM2 tell her of our bad dining experience. When the ODM finally appeared,I tried 2tell her calmly our issues outlined above giving honest feedback & challenged the false account given by staff, suddenly,the ODM,in a very aggressive&confrontational manner,began shouting at my guest who was just quietly sitting at the table,accusing her of using fowl language, with the deliberate intention of embarrassing/humiliating my guest infront of others becuz we had raised valid concerns about both the awful food & dining experience.My guest was visibly upset,distressed & in tears by whole experience/what happened.We all left in protest & will not be...

Portuguese waitress was fantastic . The Harvester manager has a son who is on the autistic spectrum. It is his idea, his creative innovation of how to embrace the wealth of diversity in our world and how to help and support individuals with a learning disability to overcome their individual challenges. For what he has achieved he should be given an award. He has given opportunities to many different people with learning disabilities , to work ,to be part of our work force . By example he shows how if a person with difficult personal challenges is supported with love ,commitment compassion, kindness , understanding and respect by others they will shine. The supporting staff, predominantly female who themselves come from varied backgrounds bring their empathy ,varied skills to provide a safety net for the people with disability to grow, learn develop until they show ANY doubting Thomas’s what incredible human beings they truly are. This ‘Harvester’ establishment is outstanding in its service, food, cleanliness and friendliness of all its staff. It gives the customer an uplifting experience and is a shining beacon of hope for anyone who either has special needs or supports someone with special needs that with the right attitude ,skill ,motivation that inclusiveness is utterly possible. The education department could learn a great deal from this wonderful manager who unlike many ,( not all management )within the area of special needs is person centred. Maybe he could run courses for government Portuguese waitress fantastic Harvester manager whose son is on the autistic spectrum It is his idea his creative innovation of how to embrace the wealth of diversity in our world and how to help and support individuals with a learning disability to overcome their individual challenges. For What he has achieved he should be given an award. He has given opportunities to many different people with learning disabilities to work to be part of our work force . By example he shows how if a person with difficult personal challenges is supported with love commitment compassion kindness and understanding and respect by others they will shine. The supporting staff, predominantly female who themselves come from varied backgrounds bring their empathy varied skills to provide a safety net for the people with disability to grow learn develop until they show doubting Thomas s what incredible human beings they truly are. This ‘Harvester’ establishment is outstanding in its service, food, cleanliness and friendliness of all its staff. It gives the customer an uplifting experience and is a shining beacon of hope for anyone who either has special needs or supports someone with special needs that with the right attitude skill motivation inclusiveness is utterly possible. The education department could learn a great deal from this wonderful manager who unlike many , (not all management within the area of special needs) is person centred. This manager does not do this for money. His goal is to have his son who happens to be on the autistic spectrum included in our world and in achieving this he promotes the happiest ,most caring, loving staff. They obviously thrive on their contribution towards this goal. I think the media should visit this outstanding Harvester restaurant. Here is an extravaganza of extraordinary human beings working together and achieving the happiest working environment I have ever been in where all walk tall because everyone’s worth and effort big or small is appreciated. Thank you for making this experience as exciting as watching Lewis Hamilton race at...

Writing my first ever 1 star review :(

All the long wait for food and wrong order was just made a millions times worse by the utterly unacceptable way I was spoken to by Jo the bartender/staff member, who dealt with our table saying we were displeased with our food and wait.

We had over an hour and a half wait for food, when it did arrive the order was wrong and for the £15 I paid for my burger I expected better.

I would expect the cheese to be at least slightly melted and not just slapped on top of the burger. Squished bun and just presented in the smallest manner possible.

When we arrived we were not initially told of the wait for food (I had to over hear this from another customer being told). I understand the busy restaurant and initial longer wait for food. But we were told that we couldn't even place our order, it would be 45 minutes until we could even attempt to be put into the system. Clearly other people who arrived after us ordered in this time and got their order through before ours too.

Once we prompted the staff to put our order through we then had at least another 40 minute wait for the burgers to be bought out.

Again all of this I can sometimes understand in a busy restaurant.

However, what I cannot understand is the horrendous tone my party and I were spoken to by Jo, the bartender. She spoke to me in a very aggresive manner when I dare complain or state my unhappiness with the meal (as I stated above, wrongly served food) and the quality of food; as well as the wait time. We were berrated and told it was our fault and that we knew there was a 45 minute wait on food (as I stated I had to find this out myself and this was a 45 minute stated wait time, not the hour and half we had). I teach in a school where I deal with students who struggle to express themselves and can become angry or aggressive; it took all my patience that I have learnt through my work in order to handle the tone and manner that we were spoken to by Jo. I left upset, angry and deeply shaken from my experience of how I was spoken to.

The 5 pound coins I was begrudgingly given as some form of refund (as I really didn't want to accept a pudding takeaway as any form of recompense for my meal) have gone little way at all to make up for what I experienced.

I understand work is stressful and busy; but an apology for the wait and wrong order was probably all I needed to make things ok. What I got was confrontation, blame and aggresive...