McDonald's — Restaurant in Rugby

I ordered for the first time on the app. I had the offer of a triple cheeseburger for 99p. Too much meat for me so I customised it adding onion and removing a Pattie.

When I got home and bit into it I soon realised they put no meat in at all. I phoned up and a lady answered, who said if the kitchen received an instruction to remove Pattie the kitchen would remove all of them. I looked at the receipt and it read "Remove Meat Pattie". I then asked so it's because I ordered using the app. She didn't stop to correct me it was their mistake misreading the information. I actually believed the information had been wrongly sent via the app.

When I returned to the restaurant I was told by the person who served me that if all 3 were supposed to be removed it would indicate remove "x3" The instructions they had received were correct for what I had wanted. It seems all a bit trivial but when I order something on offer and it's my first time ordering using the app I expected a better experience and hoped for a better interaction from McDonald's following my complaint.

So it's just what they do then if they get that instruction. The conversation continued on the phone. What was it you wanted? Come back, ask for me and I'll get it for you. She resolved the situation but I thought McDonald's used to offer a free drink or some small token of apology for an error. Ok it was a 99p purchase but it all starts small.

I'm more likely to be thorough on checking my orders going forward before leaving the restaurant. My faith in what information I am given by McDonald's managerial staff has been reduced.

After my trouble, having to travel back for a single burger I feel that they could have done more.

Lesson learned. Always check before leaving the restaurant. Take the extra time. It's not about customer...

Can’t rate this place at all, customer service is appalling, used the drive thru, only person there, waited to be served, no response, not even an “I’ll be with you in a minute” just total silence, decided to drive to the first window to order there as clearly no one was talking, to find nobody at the window either, makes sense no one was speaking to me now, nobody came to the window even though the young girl in last window was clearly aware I was there, so drove to that window to be ignored once again, the girl who was stood at the window miraculously had something to do which consisted of walking backwards and forwards with no intention of even acknowledging I was there, eventually a car turned up behind me so she came over and asked what I wanted, explained that no one was serving me using the intercom so I had drove round to place my order, she said she couldn’t do that and spoke to her superior who came and told me they’d been having problems with the intercom and that he couldn’t take my order at the window and I’d have to drive around again an use the intercom he’d just told me wasn’t working properly, needless to say I drove away empty handed and...

Ordered a delivery. 3 large meals - not a single fry delivered. Uber eats customer services gave immediate refund. However upon contacting the restaurant to get the fries replaced was told I would have to pay the delivery charge (extra because of the cost). Understand that Uber Eats is a separate company, but for them to have nothing in place for these situations is very hard to believe. I doubt I'm the only one. The woman manager was very short, accused me of being rude, when I absolutely was not (believe me i could easily have been) then hung up on me! So not only did we not get the food we ordered, we then had to pay nearly double to get the missing food replaced! I will get a refund for the missing food from Uber Eats but nothing to compensate for the second delivery, only necessary because someone in McDonald's didn't do their job properly! Not a happy bunny and ever so...