Costa Coffee — Restaurant in Rushmoor

I love a Costa hot chocolate and I only visit princes mead out of convenience and not by want. Unfortunately every visit is met with the same bad attitude and slow service. The young girl with the black pony tail is particularly rude. Last time I ordered, I was with 2 other people and as I asked my sisters what they'd like to order, the girl hushed us and said to the group behind if they knew what they wanted to order first and moved us back in the queue. I would understand if it was closing time and we were taking ages but it was mid afternoon and it was hardly and 'hmm' before she piped in and shut us down and she wasn't the one serving either. We waited a long time for our drinks and we never once said much about the slow service or attitude, we just stood and waited.When our takeaway festive drinks were served to us we didn't get the little chocs or gingerbread men and she also slammed the cups on the side, she then barged by us and went off out the back. Most occasions she is rude but tolerable. However this time it felt a little personal and made us feel super uncomfortable. We didn't say anything about our order because of this, we just said thank you and left. I usually find myself leading the hello and thank you and have a nice day part of the customer service too at this particular costa too which I think is...

The service is always rubbish and slow. There's always a queue, the staff are useless and miserable. The don't make your drink how you ask them to affecting the outcome of your drink and me and my mum witnessed a couple getting the wrong drinks given to their table and when one the couple told this girl she just took the wrong drinks from their table and brought it over to the customer that did order it.

Those customers that had the wrong drinks they might have drunk from those drinks and she handed those drinks straight to another table if customers, she should of made them new drinks.. not just given them drinks another customers drank out of. Shocking !!!

Your staff can't even make an Iced Latte right, it tasted disgusting, the ice had melted 🙄🙄 it tasted so bad in the end I binned it. 🤬🤬🤬 Shocking, I will never come back to...

Incompetence from several staff. You'd like to think not a lot can go wrong when you're just serving coffee and heating up precooked food...wrong.

Saw our food go out and sit on another table with people who didn't order it. The food stayed there for about 10 minutes until the family handed it to staff and made them aware they didn't order it. Two of them just standing there with blank looks on their faces with food in their hands before we finally wave th down....only to be offered the food that had been sat on another table?!😷

Reluctantly the food was remade for us and the arrogant young manager slammed the new food...