Just avoid this place. Instead of a nice latte, we got the worst service in the UK. The girl (not the one in the photo) made the latte but probably forgot to add the coffee shots â it tasted just like warm milk. I came back about 30 seconds later, and there was a different girl at the counter with a big queue. I politely asked if I could have an extra shot in my coffee because it was too milky. I was absolutely happy to pay for the extra shot â I didnât expect it for free. First, she asked for a receipt (they donât give receipts to anyone there). Then she said she wasnât even sure I had bought the coffee from them đ â even though itâs a tiny island and the coffee was clearly in their branded cup. Then she told me that if I wanted an extra shot, Iâd have to join the queue again. I explained that I had just been in that queue and didnât get what I ordered, and didnât want to wait all over again. In the end, she refused to help and told me that if I wasnât happy, I could speak to a supervisor â who was at the cafĂ© on...
   Read moreGood choice for lunch, a bit of a squeeze but convenient option nonetheless.
This was not our first choice for afternoon tea, but it was the only option -- either because of such or in general this made the location buzzing and packed with persons, not a seat to be found except a few outside. The line was a little wonky and the pick up location was nerve wrecking with boiling teas handed off that couldn't be picked up- tbh the water temp on teas was TOO HOT for comfort. The flavors were good, but not special feeling if that makes sense, it was very much a product line as you grabbed premades from a hot case. It was filling and not a bad experience, just not the most ideal. I think on a less busy time which may never be the case, unsure it would've...
   Read moreI I ordered two lattes and a tea with milk. I donât have a problem paying the listed price, but getting only half a cup of coffee is a scam. I asked for extra milk because my cup was only half full and the rest was foam. The woman who made the coffee was very rude and unpleasant â she refused to give me extra milk, and I had to use cold milk from the store shelf myself.
I donât recommend this Iceland cafĂ©. Theyâre clearly cutting corners and cheating customers by giving half-filled cups and calling it âhealth and safety.â I will be writing an email to request a refund for the two coffees I paid for. Itâs dishonest, and theyâre making money at the expense of...
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