I ate here with my family on Sunday 2nd December. I wasn’t impressed at how dirty the place was. It took a few minutes to find a table which had actually been cleared. After finding one and sitting down we noticed there were stains and drink marks on the table and rubbish around us on the floor. The table next to us had empty crisp packets and chewed straws on it. Waited to get someone’s attention as we needed a child seat but ended up getting our own as the staff were too busy talking to each other. We ordered food and drinks. One was a coke which they didn’t have. My partner got a Fanta instead which arrived with a fly in it and lipstick on the glass. This was replaced. The food arrived and my burger bun had clearly been microwaved and was hard at one end. My partners mac and cheese had no cheese on. When we asked someone about this they patronisingly said it came with cheese sauce not actual cheese. As we showed the member of staff there was no sauce whatsoever on it. It was completely tasteless. They took it away and offered a replacement but after waiting 10 minutes for it we went to the bar and had the meal refunded. Without a small child with us I’d have taken the time to take this up with the manager on site. All in all shocking. I get they arent trying to be artisan but the basics of cleanliness and service were completely absent . £20 I regret spending and I won’t be visiting again