PizzaExpress — Restaurant in Salisbury

Unfortunately one of the pizza was the worst pizza we have ever had anywhere. One of the pizzas was really bad, and should never have left the kitchen in that state in my opinion. Its strange, because 2 of our pizzas were fine, but the third was a big burnt mess.

As you can see by the pictures, our Padana pizza had nearly no cheese on it, and even had large patches without sauce, and about a tea spoon of relish on the whole pizza. It was also burnt, with a large raised/hollow/burnt bubble in it. It was garbage.

We complained to the waitress, and they did offer to replace it in fairness. The problem is that we simply had no time to spare, and we had to make do. We also wanted to east together and not seperately.

My partner managed to eat about half of the pizza by finding and scraping off a bit of cheese where she could find it, and putting it with a bit of base that wasnt burnt and that had sauce on.

What annoyed me the most is that when it was time to pay, they tried to only knock 50% of the price off the pizza! I assume because my partner managed to choke half of it down? I had to explain that we didnt come in for half a pizza, and that the half of pizza that was eaten was not enjoyable, and that it was simply eaten because there was no other choice.

The young waitress who served us was very very nice and managed to sort it for us, and in the end we did not pay for the pizza. I found this attempt to charge us very cheaky though. I offered to speak to the manager about it, but she never appeared.

Mistakes happen, but this one was handled poorly.

The other 2 pizzas...

Really not good! We turned up and immediately knew it was going to be a rough ride. Waited about 5 minutes for the table to be cleared and cleaned for us to sit down. Finally sat down and the floor was covered in food. Had to ask for it to be cleared up. It took a while for the order to be taken. The communication wasn’t great, lots of repeating of the order on our part, so that was awkward too. Starters arrived fine but they forgot my husbands drink and they gave me the wrong wine. When I asked for it again they looked and said they had run out. We noted there were also items not available on the menu, which was a first for us visiting a basic pizza express. We had to ask for another wine and eventually my husband got his beer. The mains arrived and again not great basic bland risotto which I had to repeat about what I didn’t want on it. My husbands pasta was cold and the pasta hard. Had to send it back and came back it was warm but lacked flavour and also still not cooked great. We ordered the children pudding but they didn’t have their rainbow lollies so had to make do with the ones they gave us. We were on a mini break with our children and chose pizza express as a safe happy place to eat. We were extremely...

I have to write to say how very disappointed I am in Pizza Express in Salisbury. We ordered online for a delivery from this restaurant, and even though payment was taken, and a time given for delivery, the meal was cancelled over an hour after it was supposed to have been delivered. I spoke to a so-called manager today (5/3/24), who did not apologise, and did not give me any reassurance that compensation for this utter incompetence by the restaurant could be given. I would just have liked him to have said, "I'm so sorry for your inconvenience. This should not have happened". But he said nothing of the sort, and actually put the phone down before we had ended our conversation!! We have had similar issues in the past, with tables being cancelled at the last minute and group bookings being told to pre-order, and then the restaurant not having the dishes we had ordered when we got there. There are many other good places to eat in Salisbury: I suggest you take your...