My dad phoned one day of the week commencing 7th Feb to reserve a table for the 19th Feb at 6pm for him, myself and my partner. The staff member on the other end of the phone said that was fine and said if we were going to be a little late just to phone up and said it wouldn't be a problem. We were going to a show that evening and were looking forward to going for dinner afterward. My dad had always rated Barleo and was excited to take us for dinner as myself and my partner had never been before. I phoned the restaurant on the way to advise we will be 5/10mins late and gave them the reservation name. We were disappointed and very angry to hear that there was no reservation booked under that name. We assured them that a table had been booked for that Saturday at 6pm, and was told again and again no booking under that name was made and were given an apology. Safe to say it was not a good first impression for myself or my partner and as a result none of us will be attempting to book a table with Barleo again. I would suggest getting a booking confirmation scheme set up to prevent this from happening again. Poor show Barleo. Poor show. From 3 hungry and very...
Read moreWe came on 3 Nov 2024. The menu at the door was not up to date, it's different from the menu inside, so some dishes no longer exist.
We were polite, 'please' and 'thank you' weren't lacking, but not sure that's racism or because we have SEN kids in our group that made the waiter felt we were too noisy, he didn't serve us with patience and no smile at all, which made a big contrast when comparing with those services he provided to the next table of local customers. More, I felt under pressure when the waiter warned me if I not placing order in one go with other members of my table, I can only place order when their dishes being served.
Back to the food, Spaghetti Bolognese was too wet and both this Spaghetti and Risitto Affumicato's taste were too light that like no seasonings. On the other hand, Fussilli Salmon Gamberoni was too salty. I can't comment on the food of my friend's family, but missing of dishes on kid's menu made disappointments.
Although we finally sorted it out, but being cold-shouldered wasn't a good experience.
Can't understand how this restaurant got high score. Definitely...
Read moreHad dinner there last night. Food not great, service even worse. I ordered veal milanese, pan fried in breadcrumbs. It was so greasy the breadcrumbs fell off. The manager and the waiting staff noticed I had not eaten the meal. No one asked if there was a problem. The waitress took the plates away. She asked if I wanted dessert or coffee. I just asked for the bill. The bill arrived with a 10% service charge. I didn't quibble, I gave the waiter £80. He then asked me if I wanted my change. When I was leaving, the manager approached me. I was at the front door. He asked if everything was OK. I told him the veal was inedible to me as I was so greasy. So greasy, in fact the breadcrumbs fell off into a greasy mess. He denied there was anything wrong and in fact, that was only my opinion. I told him quietly and politely, that neither he, or his waiting staff had made eye contact with me, as they knew there was an issue. No offer of an apology, not even a coffee or the offer of a refund for the veal. He was very defensive and very offensive. Do yourself a favour and...
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