Bite East — Restaurant in Scotland

Where do I start! I have never in my life had to get up during a meal being served and walk out of a restaurant. The service was shocking from the get go, the menu was so big, hard too read and even the waiter didn't know anything about it as he had to keep leaving to ask someone else to answer any questions we had. He also kept asking for numbers that were beside the name of the meal which was also frustrating. I had to ask for chop sticks, which usually are standard in this type of restaurant. I thought this was really strange as every other table that was set already when we arrived had them.......STEREOTYPING???? After waiting for an hour and 15 mins for our starter and watching countless meals go out to people who arrived after us and in takeaway bags was just ridiculous.The focus was definitely more geared to the takeaway menu as the door had been opened that many times it was freezing! The manager came and apologised and blamed it on only having one steamer, I mean really in an asian restaurant I was shocked to say the least. Our starters finally came and it was lovely even although it all came out in dribs and drabs. My sister asked a waiter for salt 3 times and he thought she kept saying soy, he then proceeded to walk away and ignore her request! We waited another 30 minutes for our mains to come out again in bits. Three of the meals weren't as described and as SHOWN on the menu, the chicken was soft, soggy and to make it worse the skin was left on, absolutely disgusting! It was then we took the decision to leave and went to speak to the manager, she did apologise and told me the owner was in who wasn't that interested and shrugged her shoulders. They even took payment for our starters and drinks which I didn't mind paying for but really, it doesn't look good when a table of 8 leave your restaurant! Shocking customer service, not one smile on any face who came near our table to serve us! I will never be back and such a shame as it came highly...

Slow service , cold resteraunt , luke warm food. Oil oil and more oil. Come here if you want to drink some oil .

We booked in advance so we wouldn't have to wait for a table. We still had to wait despite the place being half empty. We waited around 10 minutes to order drinks. We waited around 50 minutes for our starters ( ribs and sushi) The ribs were a bit cold and the sushi was ok but I've had much nicer from the supermarket.

Food was really disappointing, some of the vegetables I got were brown where they had gone off a bit. The chef hadn't chopped the ends off the Pak choy, so I had to try cut the hard end bits off with the equivalent of a bigger knife. My partners food had uncooked vegetables in it and he left quite a bit despite being hungry.

I ordered a tofu and veg thing with rice. Ate less than 1/10th. It was disgusting. So greasy. It was the cheapest vegetables they could find and so oily. It had no taste other than oil. Also i had asked for no egg and it came with egg so they had to take it away and make another which took even longer. The tofu on it was cold ( was supposed to be hot dish)

Apart from this we were seated next to the door and it was so cold I sat with jacket on the whole time, next to heater . Plates were chipped too which wasn't great .

Service was pretty poor. The younger girls were polite enough but there was a guy who just couldn't care less didn't even attempt to be friendly.

Woman at the bar asked how our meal was and I was honest without being brutal. I said one of the dishes I ordered was very oily and I couldn't eat it. No apology or anything.

I love Asian food but I will not be...

Went with my sister because the place looked really good! Sadly the food was spicier than our mouths were ever used to, and I went halfway with mine and my sister (poor soul, she was just accompanying me wherever I wanted to go lol) couldn't even eat her order because of the spice (which had only 1 spice symbol on the menu)...

The woman and the young lady who took our orders were extremely nice and lovely! but there was a young guy with light hair who was quite ... cold? Like he didn't want us to be there lol, but I understand, Saturday night and all that. I was surprised when we asked him if we coukd take away our orders bc we didn't finish, he brought the boxes to out table so we had to serve our own plates in the boxes 🤣 can't say I've ever done that before!

All in all the ambience was nice and some workers were absolutely lovely and made sure you had a good time, it's just that the food both didn't really look like the picture (I wonder if the photos are from the Internet?) and was spicier than what we expected.

Still, if I had to recommend something, it'd be the fried chicken dumplings (on the last page of the menu, on the 'Street food' part). That was something we left the restaurant wishing we had just ordered that for the both of us 😂.

But can't really complain about the spice at the end of the day, they seem to be very loyal to the way it's made in China, it's just us that...