Black Rooster Peri Peri Duke Street — Restaurant in Scotland

Absolutely shocked by the staff behaviour at Duke street branch of Black Rooster today.

Called to ask if I could place an order on the phone and sit in.  Was told there was no tables at that point.  I asked if I could order and if a table was free I would sit down otherwise I would take out, WAS TOLD THAT IS FINE.

Arrived some 10 mins later to find at least 3x free tables so I sat down as there was a queue at the tills and I had already ordered.

A few mins in a waitress comes and tells me I have to move because someone else wants to sit here. I explained my phone call and that her colleague told me it was ok.  Was then told I have to move to make room because someone else wants to sit here and that you can't sit in if ordering over the phone. I kept trying to explain it was her colleague who said I could. Literally no Fs given about that.

No apology, very accusatory tone and absolutely no acknowledgement that I was only doing what one of their colleagues said I could. They just kept telling me it's not allowed.

Needless to say I cancelled my order and...

I rarely leave any reviews but I was very disappointed with this place! Had heard mixed reviews from people but we were in the area and decided to give it a go. The member of staff who served us was unfriendly - 2 menus were thrown on the table and before we had sat down he had walked away without any explanation of how to order, etc. Food was okay, nothing special. I got a 'hot' double chicken burger and BBQ wings. I normally like hot food, but this burger was almost inedible as it tasted of raw spice. As a matter of principle I am very against restaurants that charge you for sauces but low and behold this place charges you for sauce, even ketchup. In my opinion that is scaffy and poor customer service, you want me to eat my burger and chips without any sauce? Probably a way to generate extra money and perhaps much needed as there were only 2 other tables apart from us on a weekend. Went to the toilet which had urine all over the floor and no soap. Didn't want to ask for extra soap incase I was charged for this aswell! Do...

My husband and I went to the Duke Street restaurant and was plesently surprised at the quality of food for the price, fresh hot chicken with plenty sauce (I like spicy and their hot version for almost too hot for me but I enjoyed that) it's a bust restaurant with not many seats, and difficult to park. But very nice inside, clean and lovely toilets.... We enjoyed it so much we decided to go to the paisley branch as this is a little closer to us, again lovely inside, polite staff and nice and clean, paisley branch is much larger than Duke St and has more seating... We were very excited for the meal again but was sadly disappointed, the chicken was very chewy as though it had been reheated, the food came within 5mins of ordering, the chips were cold and there was not much sauce... I would have complained but I seemed to have annoyed the staff already for changing one of the sides after initially ordering so felt uncomfortable to complain. We won't be going back to...