Bob & Berts Dumfries — Restaurant in Scotland

Went to Bob & Berts today for lunch with my wife and two kids. Very disappointing, we got a table near the front window there were dishes,plates and general rubbish left by the previous customer's. My wife ordered our food and we sat and waited after 20 minutes I asked a member of staff to clear our table,she didn't look to happy that I asked. All the other surrounding tables were the same covered in dishes. All the staff standing around chatting generally doing nothing very poor. After 30 minutes my wife asked about our food which then came shortly afterwards. Myself and my wife ordered soup & toastie which came but our children's meals took another 10 minutes and by this time the kids were screaming as they were hungry,shocking service. The Toasties were inedible cheap rubbish,the only good thing was the soup which was tasty and hot. Just after our food arrived other customers sat at the table next to us they had the same issue the table was covered in dishes and after some time the customer who had gave up trying to get staff decided to move the dishes himself but unfortunately he dropped everything all over the floor smashing everything. So too sumerise when going to Bob & Berts you have to leave your table to order your food you have to clear your own table and you have to chase your food order to find out where it went. Wouldn't waste my time going back here even if they were giving it...

Really nice place to chill out, especially with super sunny weather, slightly pricy but excellent customer service. Wanted more cream in my drink, they were happy to oblige.

Kitchen slow to release food, service could be quicker especially when staff were running around like a headless chicken. Staff in kitchen are clearly disorganised as food is taking longer to come out Was the food worth the wait, let's wait and see... Plate scorching hot.. Meaning staying under heat lamp for long periods of time.. Is the food still safe.. Maybe I'll have to take a sample to the lab for pathogen testing? The food was worth the wait and beautifully presented with some chips, would like to see more diversity on the plate but that is not the staffs' fault. Nice decor, slightly loud when preparing food, nice lighting, good location, excellent range of food. Covid19 safe. Will I come again, the waitress did come over and offered us free cake for the wait, I was not expecting this hence I will say the customer service is excellent and we will be coming back here however not for a meal for 2 but with a group of people incase our food is delayed. I do have to say that the ambiance is excellent with the right crowd. A catch up session with a group of friends.....

We came I to Dumfries late afternoon to do a few things, so it was nice to find somewhere that was open later than most (to 6pm) so we could have a sit down and a drink. The pleasant thing for us as well at this time of day (5pm) it was really quiet in here, so easy to get served and relaxing to sit for a while. They had an afternoon offer on for a hot drink and mince pie, which we went for and we enjoyed. We had the candy cane hot chocolate and the caramel fudge latte. Both were tasty, but sticky! And the mince pies with crumble topping were good too. The only thing I would say was that when ordering, the offer for the mince pie and drink, with its times and drink flavours was displayed on the digital screens as part of the menu as a rolling advert. So it would be on the screen for a few seconds and then off again and we'd have to wait for it to come back to see the drink options so we could choose. It wasn't only us, it was the girl serving us as well as I think she wasn't used to it either. So that took us a little time to sort out and get through, but we got...