Went to Bob & Berts today for lunch with my wife and two kids. Very disappointing, we got a table near the front window there were dishes,plates and general rubbish left by the previous customer's. My wife ordered our food and we sat and waited after 20 minutes I asked a member of staff to clear our table,she didn't look to happy that I asked. All the other surrounding tables were the same covered in dishes. All the staff standing around chatting generally doing nothing very poor. After 30 minutes my wife asked about our food which then came shortly afterwards. Myself and my wife ordered soup & toastie which came but our children's meals took another 10 minutes and by this time the kids were screaming as they were hungry,shocking service. The Toasties were inedible cheap rubbish,the only good thing was the soup which was tasty and hot. Just after our food arrived other customers sat at the table next to us they had the same issue the table was covered in dishes and after some time the customer who had gave up trying to get staff decided to move the dishes himself but unfortunately he dropped everything all over the floor smashing everything. So too sumerise when going to Bob & Berts you have to leave your table to order your food you have to clear your own table and you have to chase your food order to find out where it went. Wouldn't waste my time going back here even if they were giving it away free!!!