Caffè Parma — Restaurant in Scotland

Very slow service and exceptional rudeness ruin a pleasant local hang out.

I took a friend here for lunch today and she came away in tears. The service is always slow, even on a day with few filled tables and only an order of coffee and cake, but usually it's worth overlooking that little annoyance as the atmosphere and outdoors area is very pleasant on a sunny day and the staff, if a little slow, are none the less very friendly. The female manager during the week days is charming and kind.

Today however the experience with the man running service was awful. He was downright rude to my friend and told her if she wanted 'fast' food she should go to MacDonald's...This frankly shocking comment came when she dared to ask how long her scone ( it was sitting on the bar table) would be after over a 20 minute wait. This wait in of itself may not have caused her to feel impatient with the service had she not already waited 30 minutes for one piece of bread to go with her soup, which was cold by the time it arrived. The male server then asked her if she expected to be served before everyone else, which seemed to be a quite preposterous attempt at trying to guilt her out of raising an entirely mild mannered complaint.

The food is nice, not exceptional, but nice. I have been a frequent customer to this point mainly because it's a friendly local spot for a nice coffee and a chat.

The level of unnecessary rudeness to my friend and the fact this slow service has been remarked upon time and again by other friends and colleagues has encouraged me to write a review I would rather have left unsaid.

A customer is entitled to some level of respect however. A soup, salad and a cake from the bar ought not to take 2hrs to serve, ever. It most especially shouldn't come with insults and sarcasm when that time is remarked upon.

The man in question is usually a friendly person but soured in a flash. I always fight the corner for waiting staff at restaurants as I know it's a tough job keeping customers happy and the food and wine flowing smoothly, but rudeness this extreme in customer service is absolutely unforgivable and I hope the person in question was just having an off day. I know we can all have those. They did say they were understaffed today and perhaps this stressed him but this doesn't account for the slow service more generally every other day, unless they are permanently understaffed, nor in any way excuse the incivility. My friend was polite in raising her question re the delay. There was no bad behaviour atall on her side, no raised voice, no cutting remarks, which makes the response all the more shocking.

I can still barely believe it came out his mouth...

"If you want fast food you should go to MacDonald's...

Weny once again to Caffe Parma, on Hyndland road, in the west end of the city, Just off from Great western road. Once again, My friend and i decided to try something new on the menu, which we had not tried before. We decided to go for the thin based mozzarella cheese pizza , Atlantic prawn, Salmon, tomato and chilli pasta Ginnoche, with a good size portion of sweet potato fries. We had extra black pepper and small shavings of parmesan cheese on our food, which made it even more filled with flavours. The meal was , once again, absolutely Delicious !!! The staff were again, extremely friendly and helpful. Service was Quick and great, with ALWAYS a friendly smile. I can honestly say that the food was exceptional,again ! Dinner for 2 hungry adults, who have not long finished work and looking forward to a decent sized meal ??!..... Yes, i can honestly say that the food, the service, the friendly staff, the lovely cozy and homely atmosphere, and at the very end, the very reasonably priced meal for 2 adults, eating in a High-classed restuarant in the heart of the West End, was INDEED, a lovely meal INDEED ! This is now the 2nd time, we have chosen to dine at the Caffe Parma on Hyndland road, West End. I can honestly see the 3rd trip approaching rather soon,(AGAIN) ;) . I have enjoyed our visits here, every single time, therefore, i am more than happy to recommend this lovely restuarant, where the food is authentic Italian and cooked absolutely fresh to your requirements. I am more than happy to give this delightfully friendly and Deliciously serving food restuarant, which is so reasonably well priced, considering the prices for the competition, my friend and i both are more than happy to recommend this lovely restuarant and give it the full 5 stars and best review possible, for which it is well deserved INDEED...

I'm in love with this venue it's by far the best Italian restaurant and Caffe in Glasgow if you ask me on a foodies verdict ! The dishes are always perfect and offer a really good menu to cater for all who like their a la carte dining .

Caffè Parma opened in 2015, since our opening we are proud to have become part of the Hyndland community.

The terrace is the perfect spot for a glass of wine or beer in the sun whilst watching the tennis at the Western Tennis Club.

Caffè Parma’s famous Cicchetti (Venetian style tapas) are great as a sharing starter or as light bite at the bar enjoyed with a glass of prosecco.

open early 7 days a week for breakfast, lunch and dinner. We are also busy in the afternoon for a late lunch or a coffee and cake.

Benvenuti a Caffè Parma e Buon Appetito!! From the Parma province in Northern Italy

The Giovanazzi family hails from the beautiful village of Borgotaro in the province of Parma, Northern Italy. Caffe Parma embodies the gastronomic heritage of Northern Italy with an eye on contemporary Italian food, drink and socialable dining.

In 1991 Angelo and his family opened Paperino’s pizzeria on Sauchiehall Street and in 2005 Stefano opened Paperino’s in Glasgow’s west end – a venue which has become a firm favourite with locals receiving great reviews for it’s ‘no nonsense’ delicious pizza and pasta dishes with its pizza claimed to be ‘the best in town!’.

In 2015 with nod to its gastronomic heritage and an eye on contemporary Italian food, drink and style, Caffè Parma was opened. Today Stefano remains as dedicated to creating delicious Italian cuisine as his father was many years ago, launching his newest venture – Caffè Parma.

Italian flair and passion in Glasgow's West end ;) not to be missed out on and by far the best venue for Italian dining in Glasgow by a country...