Fisher & Donaldson — Restaurant in Scotland

Shocking experience. Unpleasant staff, not a smile or eye contact made by either of them. Tray dumped on our (dirty) table, hanging off the edge. Had to ask for chocolate on my cappuccino because it arrived without, seemed like a real hassle for the waitress. Filthy table, had to ask for it to be cleaned. Still filthy after a half-hearted attempt was made to clean it. Lots of customer service training required, or replacement staff! Will never return or recommend. Pity, as the coffee was good when they got it right.

UPDATE: I got in touch with cafe owners who were very apologetic and issued a voucher for 2 coffees. On this basis, we will return as the coffee and surroundings were...

My experience today Was disappointing to say the least . The staff were miserable , no pleased thank you or have a nice day between them , particular note was I would assume was the person in charge , who had set her stall out on the table adjacent to the counter ,surely the customer should come first ! And on a hygiene and appearance note she was also waiting on , not wearing a apron and her sweatshirt had random food stains on . The couple next to me waited far to long for there order and the stovies that arrived looked awful , a pile of dry potatoes. This is not expected from any establishment, especially Fisher...

Nice atmosphere, but unclean. Saucers and teacups were mucky and the milk given with tea was given in a clearly used bottle and when asked for a clean one they gave the same one back with more milk in. Tables were sitting dirty which was surprising considering staff were idle. Quality of food itself was good, toastie and sandwich were fresh as well as the side salad, but the side crisps were soft. I don't like sitting down and giving bad reviews but felt it was justified as the cafe has the capability of being a nice place but has been let down on its complete lack of hygiene, which isnt forgivable at the...