Graze Coffee & Chocolate House — Restaurant in Scotland

I stopped by here the other week. I wasn’t sure exactly what I was craving, apart from something sweet. I seen they had pastries on the shop window which is what drawn me in. I ended up going with a couple. I got the almond croissant and another pastry with chocolate and hazelnut which I can’t remember the name of. I was asked if I wanted a drink which I initially said no to but then I seen they did bounty hot chocolates so I got that as well. The woman that served me was pleasant enough but gave off slightly awkward vibes. Although maybe it was me that made her uncomfortable. I learnt that many of the bakery/sweet treat items are bought in but they do make their own scones and the soups and light lunches are all homemade. Everything I bought I felt was reasonably priced. I decided to take away. Firstly I had the hot chocolate which was pretty good. I didn’t get strong flavours of bounty but I suppose you don’t want it overpowering do you. Equally I don’t remember it having a complex flavour profile. It was more of an ordinary hot chocolate. It was served just at the right temperature and was well presented with cream on top. I chose not to have lid to preserve the appealing presentation. I feel that it was lacking the desired velvety texture and was maybe a bit on the watery side. The pastries were a little disappointing. The flavours of the fillings were nice but the texture was a bit stodgy. It was definitely lacking the ideal lightness you look for in a pastry. It was almost a bit doughy and heavy, and certainly lacking the layers. A few years ago I would be more complimentary of these but my standards have changed since I’ve had many excellent pastries over the years. Don’t get me wrong I still gobbled it up and didn’t leave a crumb. Overall I believe a 3 star is fair. Perhaps my score would improve if I had sat in and tried some of their main offerings so I suppose it’s a reason...

Did not try food or chocolate. My partner ordered two Lattes and they both came very very hot. So much so the coffee was bitter because of the heat. The guy who served her was very miserable almost put out it was an effort to serve ! A couple days later we went back because all other coffee shops were closed and hoped we would have someone else serve us. The coffee was better about the right temperature but the guy was still miserable. Won’t be using again because of the experience.

Response.

Hi Lorraine, We can’t remember the exact days but only one man appeared to be serving so probably not to hard to work out. Possibly had grey beard. I see from your reviews this has been mentioned before. When out buying a coffee to enjoy you don’t then want to have to spend time trying to find a manager to complain about a member of the team’s attitude. You can hardly raise it with the person with the attitude ! During these difficult times we enjoyed fantastic customer service and coffee from all the other coffee shops in Dunbar and enjoyed cakes and conversation in a local bakery. It’s costs nothing to be polite...

2nd recent visit. Pleasant surroundings with friendly young staff serving. Tray bakes & drinks served were enjoyed. Only issues were cost of small steamed Soya milk @ same price as cappuccino!!. (No coffee) and attitude of owner/manager when queried. All sorts of excuses and grudgingly reduced by 50p. Our last visit.

Thanks for your response but unfortunately there is absolutely no possible justification for charging the same for a steamed milk with no coffee as you would charge for a cappuccino with an espresso shot?

Putting the large coffee shop chains aside we have never been charged as much for a steamed soya milk any where we have traveled here and abroad in independent cafe's , bars, hotels etc. My wife is lactose intolerant and Soya is a staple of her diet and although soya generally costs more than cows milk we understand but you had already charged 30p...