Jahangir Tandoor Restaurant — Restaurant in Scotland

Having had a really enjoyable Indian meal at our local restaurant on Friday, we booked into this restaurant on our visit to St Andrews. Whilst my meal (chicken bhoona) was enjoyable, my sister and nephew were very disappointed with theirs. Firstly, my nephew's chicken korma was served looking like an alabaster coloured plate of porridge with large chunks of tough chicken. My sister ordered a chicken tikka meal. As is customary, this came with a bhoona sauce. We understand that sauces come with varying degrees of hotness. Hers was too hot and she asked for a milder sauce. She was told that the only alternative was to have the mild korma sauce. She was told that there was no other sauce available. The menu has many other options and other sauces available but none were given. As an alternative, the owner/manager suggested a sauce without spices which looked like a bowl of chicken gravy. Needless to say she had had enough by this point. Whilst we understand that not every sauce will be to everyone's liking, you'd expect an award winning restaurant to be able to offer a sauce that was palatable and easy on the eye. Not so and for this reason, I have awarded one star as there is no option to award 0. The service was appalling in relation to asking for an alternative to a bhoona that was too hot and being offered korma or chicken gravy. We eat out in all different types of restaurants and do not mind paying for what we have. The meal cost us £85 and it sickens me that my sister and nephew were more or less told to like it or lump it. There are plenty of great Indian restaurants that offer a wide variety of dishes and sauces and who would be only to happy to fix the key part of an Indian meal to a customers satisfaction. Not so in this case. We will definitely...

After being recommended this restaurant from a number of friends and then checking the reviews online, my partner and I could not wait to visit. We popped in mid day and made a reservation for that evening. The food was superb. But, upon visiting the toilet half way through my meal, I was shocked to find a gentleman washing his arm pits and feet in the only available sink, leaving the toilet floor a wash with water, hair around the sink and me unable to wash my hands! I asked to speak to a manager as this was unacceptable and very unhygienic for the paying customers of the restaurant. After a lengthy discussion with management they came to the conclusion that this was not in there control. They claimed that this was not a member of staff but was a member of the public who had come in for a takeaway. This gentleman had never been present in the restaurant nor did he leave restaurant via the customers entrance/exit during service-which would indicate to us that he was in fact a member of staff. The full bill was then issued to us and for the principle we paid it in full. We were shocked and utterly disgusted that the manager then walked away from us mid-conversation and wasn’t interested in speaking to us after they had received our payment. In my option, this is not the way any restaurant should be...

Avoid this Restuarant at any cost ….

We chose this Restuarant after doing a research and seeing fare reviews in google, Unfortunately it’s never met our expectations and ruined our whole trip. Some of our team members are Hospitality professionals and working as Restaurant Managers and this was not the first time we dine in a restaurant.

Service - The whole team never heard something called Customer service (I guess). They never listen to the customers and we got shocked how the top manager replied in a very rude body language ( it was like a cherry on top ) no wonder how the staffs are so rude and impolite .

Food - Very confusing menu and nothing near a proper kebab Restaurant. They treat you like we are at their mercy and customers have to cope that . Very small portions of mains and limited free desert options , only tea and coffee . For ice cream you will have to pay extra £1.50

Ambience and cleanliness- They have nicely decorated the interior but watch out how clean your plates and glasses are . Have never been in a Restaurant which is this untidy . Adding a status of a picture of a glass which we have been served our coffee.

Avoid avoid avoid avoid …. Don’t ruin your day trips...