Kooee Cafe — Restaurant in Scotland

Don’t wish to discuss this any further with the employee. 2 stars.

I deleted my original review which was on the wrong page so I was not “putting your company down on multiple platforms” so you’re welcome. The reason I do not want to discuss with you any further is because I do not appreciate your condescending tone. I think you’re completely missing the point: your staff member mistreated us, you have failed to give a sincere apology and in all honesty I would never have been this bothered until you replied with a lie, perhaps a miscommunication - I have previously said, there was no such conversation had with me in regards to time slots on the phone and I did not change my booking for “coffee” to “lunch” so one of your employees has lied to save their back. I do not wish to speak to you any further as quite frankly your tone is shocking and I will not stand to be mistreated as such. I will also clarify no, it was not at the end of the stay your staff member told us about eating there on a Sunday it was actually just as soon as I ordered my lunch. I have never felt like I wanted to just cancel my order and leave before, but like I said I appreciate it is a hard time for most so stayed to support your business. I wish you all the best in the future David and I hope you and your staff can learn from this mistake.

Yes both phone calls were made, the first for a booking for lunch for two people and the second to add another person on. Again I will state that no such conversation was had in regards to time slots which seems to be what you think is the issue here. I accept your apology. I am not trying to ruin your business I just feel the way we were spoken to was completely degrading and what seemed to be mistreatment of young people which I don’t feel you have entirely addressed. You have reiterated the rules about time slots which is completely irrelevant to the issue and that was not stated to me in the beginning like I have kindly let you be aware of. I understand it is my word against your employees’. Perhaps there was a miscommunication but I can guarantee it was not discussed at...

My friend was looking for a quiet, calm place for a coffee and a bite. We didn't expect this place to fulfill that wish so well!

As soon as we walked in, we got hit with an almost zen-like atmosphere; with polite staff, relaxing background music and a faint vintage feeling floating around the interior. The waiter greeted and seated us before taking our order when we were ready, all without unnecessary delay. Service is on point here.

I actually came in to mainly accompany my friend - not expecting to get anything myself (besides maybe a drink). As a vegan, I was surprised at how many options I actually had on the menu. With a slim selection of places in Glasgow City for plant-based goodies, it felt welcoming and rather 'life-saving' for the appetite for something scrumptious. I ordered scrambled tofu with toasted flora-buttered sourdough bread. I can't call myself a good judge on tofu dishes since I hadn't had tofu in a long while, but I can say with confidence that I absolutely loved the flavours of this one. My friend got a cappuccino alongside a lentil and potato soup - which he thoroughly enjoyed as well.

Overall, neither of us would've changed anything about our experience at this place. We...

Asked for carry out 2 coffees and a toastie , waited , no other customers waiting for carry out so thought it would be a swift service , was not advised when ordering that Ide wait a while after about 5 mins still no other customers around , I received my coffees , after again an another few minutes and asked wheres my toastie? attitude from staff member who set served me said Ide have to wait as they have other checks to cover , I says why are are you giving me my coffees to get cold , he won’t be long by this time on thinking I’ll cancel and ask for refund , Server comes right out from the shop with my toastie with a very patronising tone and bent down to give me saying “ here your , I’ve been there verdure and dye but like the customer service from this lad , I have a shop very close by and customer service is very important ( severer has an Italian accent) and shd not be in customer service line of business with this attitude , very shabby indeed ,...