You were very busy tonight. I had booked a table in advance. Despite this, I waited an hour between ordering and receiving my starter, plus an additional 20 minutes from there before receiving my main. There is nothing wrong with the food - it's amazing. And there's nothing wrong with the service - very kind and attentive. However, there is something wrong with the management. There is no reason why I waited an hour and a half to receive my meal, when others entered the restaurant after me and were served their mains before me. In fact, the able next to me had four people who were seated after I had been waiting for about 45 minutes. A wide array of dishes were served to them - approximately 7 dishes - before I had received mine. When I notified you about my dissatisfaction with the situation, and asked for my check, the right thing to do would have been to not charge me. I paid for my meal because I'm a good person. And the food was delicious. But you have some serious improving to do. I recommend having take-away orders deprioritized so that people who sit-in can be served in a reasonable amount of time. I also recommend that if there is a large order - say more than 4 dishes/sides - then people need to pre-book their take-away. You should also be specific and direct with the sit-in customers. If a dish takes an hour to make, then you need to say "that dish will take an hour, are you happy to wait?". This burden falls on the service staff, but comes from training by the chefs. Some people are very happy to wait an hour for their preferred dish. Other people would much rather order something else, especially if they have later plans or somewhere they need to be. That level of transparency will be an asset, not a hindrance. You will need to fix these things to stay in business. You are welcome.