Magno Cafe — Restaurant in Scotland

Hi All, I have had a few dishes from this restaurant (pizza, fish & chips, loaded fries, milk shake and special donner kebab), within these two weeks because I am totally new to Shetland. I really regret my decision and I would never recommend it to anyone. I am happy to give them more stars if they had ever tried to put more effort in preparing their food but all my experiences in this place was depressing. My opinions for the restaurant to move forward: Always put the customers' needs first and offer customisation of ingredients as per the customers' desires. Offer more services and add on products to the customer and it should be worth the value. Please don't chat and argue with the customer unnecessarily. Accept all the negative criticisms with an open heart rather than preparing counter words and changing the atmosphere of the restaurant. Please don't carry the "age-old" attitude that you will still carry on with the business for a 100 years since, none are there to challenge you in this field of fast food chain. Everything is awful (atmosphere, hygiene, service, food, price, services and attitude of staff members)about this place and I still don't know why the people of Shetland are keeping up with such an organisation.

I can surely confirm that if you keep on going with this unchanging attitude and behaviour, other companies will overtake this field of business and progress.

Kind...

If there was literally anywhere else on Shetland you could buy a pizza this place would be out of business.

The food is fine, standard diner grub. The staff seem to have a very high turnover except for the couple familiar faces (the middle aged blonde woman who doesn't believe in personal space and the young polish guy who seems the friendliest of the bunch) I have yet to experience a single mistake-free order (be it sit-in or takeaway) but if the manager is around when they make their copious mistakes you normally get a free juice out of it.

I would recommend if you get a takeaway, ask for it by explaining your order instead of giving the name you gave with the order - they never se to get the names right no matter who takes the order but it always opens a doorway for the older staff to blame the polish guy and honestly the last thing you need when you're picking up an order of fries and pizza (that they never have ready on time and yet still is cold by the time it's passed to you) is a side dish...

Hmmm, this time I didnt like the food. My special Thai fish cakes (which cost me £8.5) was VERY GREASY and awful chewy. It was so greasy that when i tried to cut it and put a fork on top of fish cake..the fish cake sprayed my clothes with oil :( Fish and chips was not great either, chips were same greasy. I not sure that my thai fish cakes was actually freshly cooked as it was very chewy and had no much taste..only taste I feel was oil. Americana pizza was good..but! Margherita pizza for my daugher had no much on top and cheese was mainly in center when all around was only tomato sause :( so child didnt like it. Also..I couldnt understand why when my boy ordered a pizza from kids menu (which together with juice and chips must cost £7)..we been charged more and for a pizza only. So this time we had not a great food and charged more than i would expect for...