Mamma Mia Restaurant — Restaurant in Scotland

Great staff (special mentions for the girl) and food is ok, even if my wife and I expected much more quantity and quality for the price we paid. No pizzas on the menu, our pastas were overcooked, and they have only three desserts available. My wife had a creme brulee, which ironically wasn't enough brulee: half of it wasn't cooked at all. However, the main reason behind awarding only one star to Mamma Mia is the manager - he is absolutely terrible. He is short tempered and is focused only on making profit - he doesn't seem to believe that customers are there to have a good time as his main objective. My wife and I went there on a busy Saturday evening, and we could hear him shouting to waiters and cooks for no clear reason (I repeat, waiters were really good and kind to everybody), and he sent away people who did not make a reservation in a really rude manner, without realizing he had customers having their meal right next to him. We would have liked to have a word with him explaining the concept of customer service, but his bossy behavior didn't let us think he would have been keen on accepting criticism, thus we preferred not to say anything to avoid an even worse dinner. We would have left a tip to the waiters, but we didn't feel like they would have actually got it because of their manager. All of this ruined our experience at Mamma Mia. My wife and I believe this place would deserve a potential 4 star review if it wasn't for...

We'd been to this restaurant a few years ago, delicate flavours and interesting meal choices (not just pasta, but various fish dishes). Perhaps down to the current deal, the menu was a bit limited, none of the meat and prawn dishes as per the other reviews and on the website were available (just a pork and a burger dish was on offer). I ordered the only fish dish, sea bass, which came with roast potatoes as described, but with the fish also being fried/baked and a bit dry on the outside, and in the absence of other juices (I'd hoped for it to be baked in foil, perhaps) and no veg other than a few cherry tomatoes, I have to say I was disappointed with what felt not like a balanced, but rather dry and potato-heavy meal. The children had Tagliatelle Bolognese which was perfectly fine, and a good portion, but did not taste rich and deep as described and as I was used to from Bolognese sauces that contain red wine. Service was very good, and at the 50% off offer I have no complaints, but sadly would not go back for the same dishes in their current form...

The food was outstanding - the service significantly less so.

Two of our party arrived early, and were seated with drinks, when our friends arrived they placed a drinks order with the waitress but it never arrived. We then asked the waiter, who disappeared before the host had to come to the table and clarify the order.

The starters were delicious, but when the waitress came to clear the plates away, she cleared two and then started serving another table before she had finished, and only came back when she spotted us as she went to put cutlery on a table.

The staff were not very attentive, and while the main courses were delicious we were disappointed to be told that the restaurant wanted the table back by 8pm, something which had not been communicated to us when we sat down.

We were then further disappointed to find a service charge of 12.5% had been added to the bill.

The food was magnificent, but the atmosphere and the inattentive staffing let this down somewhat, hopefully we just caught them on...