What an absolute car crash! And so disappointing as it was a joint birthday meal. From the moment we walked in the service and attention to detail was beyond poor.

So first question why ask on your booking information if it’s a special occasion then fail to acknowledge it? We tried to unpack that one later on but had the ‘we are a chain- info not passed on’ card played. Here’s some feedback - don’t ask if it means nothing to you. By asking you raise the customer’s expectations.

Finally seated and given the menu. No offer of any additional info. We Order drinks. Waiter then wants to take the order still no additional info on menu like what is the cut of the day? Given ‘cut of the day’ is the first thing on the menu I’d think it’s a pretty big deal. So we ask what the cut of the day is. Waiter returns and tells us the special is bolognaise. I’m literally like what??? So again we asked him what is the cut of the day? Answer- there isn’t one. And also there’s no minute steak. I can only assume he’d been told to try and fudge the answer. So literally if you’ve come here expecting a cut of the day or steak of any sort there is none!!

So we take this disappointment on the chin and go about ordering what IS available to us. My husband orders creamy garlic mushrooms and me a goats cheese salad. Mine - bog standard - something I could have thrown together from Tesco. Cheap iceberg lettuce and no other type of salad leaves. My husband had ordered creamy mushrooms - well omg!! Dry as a bone. No cream at all as you can see in the photo. A pile of dried up mushrooms. At this point I’d had enough. Challenged the waiter on the lack of cream. Told that was just the way they came. Literally he was practically horizontal. Asked to speak to a manager. Manager arrives. Listens to the whole story, tries to blame it on inexperienced staff and ignores the additional point of the kitchen and lack of ingredients. So she chooses only to deal with the starter issue. She comes back and tells us the chef said the mushrooms had been cooked in cream it just wasn’t visible now. Seriously you’re having a laugh. I’m thinking I’m being punked by now. Someone is gonna come out and have a laugh at our expense.

Mains arrive. Hallelujah. Fish and chips for the teen celebrating his end of module exams is good. My pork belly nice bit with only one haggis Bon Bon when menu says plural. My husband’s burger - inedible! He described it like cardboard. Seriously- a burger. How bad can you go wrong.

Basically told the waiting staff on clearing the table he wasn’t paying for it, it was that bad.

Given our experience what discount do they apply to to the overall experience? Basically NOTHING!! They took the burger off and failed to even acknowledge how bad our overall experience had been for what should have been an amazing family night out. I am beyond disgusted. We holiday in St Andrews multiple times a year. There is plenty of choice and we won’t be returning here for sure. An absolute disgrace from food to ingredients to service.