Nando's Glasgow - Fort — Restaurant in Scotland

The only nandos I’ve been to where staff don’t seem to want to bring your drinks to the table if you order to the table. A large number of staff all just stood around talking in little mini groups like high school leaning on work tops. Kitchen staff are superb though, food is certainly made as quick and effectively as possible, but this is sadly let down by the rest of the staff. Watched staff avoid mine and my partners food which was eventually brought over after 10 minutes lying on the work top, which has never happened to me at any other nandos. What makes this worse is there were a total of six plates for other customers just lying when the nandos wasn’t busy at all. Been to this nandos a total of five times and sadly the same issues have appeared every time, so certainly wasn’t a one off. Compare it to any other nandos and it would most definitely fall short of the standards that staff meet in professionalism. Also appeared to be many staff not actually doing any work. This begs the question why have so many staff in if they aren’t doing any work, and if they have been delegated tasks and...

Booked an order for collection at 16:30. We arrived at 16:27 and told to take a seat at the waiting area. At 16:50 we received our order from the heated cupboard which was no further than 10ft from where we were seated when we arrived. We refused to accept our order mainly because it was sitting in that cupboard for 20 minutes. The member of staff could not believe we had been waiting for that length of time and went to get a manager who said she would get us fresh food. My partner watched her remove the food from the bag and place it at the side and then put it back in and returned back to us to try to give us the same food again. When we again complained that we had just watched her and asked for fresh food she said it would take 10 minutes to which we agreed we would wait, this time we watched as she took the old food to the back kitchen and shouted out our order again to be made fresh. We finally left the restaurant at 17.00 with fresh food!!!! Poor from the manager that she thought this was acceptable and...

Incredibly disappointed with my visit to Nandos last week. After having a nice lunch, I went to change my baby in the 1 disabled/changing area in the restaurant. However, was advised that the key had been lost and there was no alternative area for me to use. A man in front of me in a wheelchair was told flippantly by a member of staff 'if we've lost the key, we've lost the key', who then shrugged and walked away. The poor man had no choice but to have his carer empty his colostomy bag in the hallway outside where the toilets are which is not only unsanitary but stripped the poor man of his privacy and dignity. I was told I had to go elsewhere such as Costa to change my baby who was getting very upset at this point as we had been waiting so long. It was such a disappointment and to be honest I don't even know if this situation is legal and should probably be investigated. I will not be going back here again and if you are disabled or have young children, I would avoid as it is...