Piece — Restaurant in Scotland

This is not about the food. I live upstairs to the café; the café door is faulty and making too much noise when it shuts. This has been going on for two weeks so far, which is very distracting and making my life so hard because I cannot concentrate on my work. I asked the manager to fixed it, they promised but did not follow through. A week later I went to talk to him, but he was not there, so I left him a message with manager in charge hoping that the door will be fixed. Nothing happened. I went back again, the same person said ‘’he’ll be in tomorrow’’ I asked to contact them I was denied any contact details. Yesterday, I had a chat with manager in charge and she said this ‘’I totally understand your situation but there is nothing that can be done about the door as its working properly. If it is a summertime, I could have left it open, but it is freezing outside now, I cannot do that’’ Hahaha I appreciate the irony though! So, if you are a customer here, I am sure you may realise that how noisy the door is when it shuts. Anyhow, if you are the manager reading this, please fix the door, it is affecting my life. A lockdown, lots of work and a noisy door all day long,...

The food is great but I just feel that the staff don't really know what they are doing, can talk condescendingly to customers, impatient when you are trying to look at the board to decide and when you are wanting to pay let others jump in front. Need better trained I think. Edit- the first time was quiet and I was the only one waiting and getting rushed, the second time my friend was patiently waiting to pay and the woman shouted to another customer who was sitting enjoying their food and demanded that they pay first which upset my friend and the other customer.it was the same blonde woman each time. I won't be coming back, sometimes it just takes one member of staff to let the team down. Everyone else seemed cool tbh. I also notice a few customers complaints on this about the same "arrogant woman" as one customer said so its not as if I'm the first person to tell you or that this is news to you. It's ashame because I would have ate there ever day and my friend occasionally and I'm pretty sure the other customer and his lady won't be coming back either. Customer...

Really felt uncomfortable by the staff members yesterday who made it very obvious they were annoyed with me as I was on the phone asking my sister what sandwich She wanted, he gave his coworker an awkward stare to try and embarrass me. Highly unprofessional. I understand if i was holding up a que but I was the final customer and there was no need to be so rude. Today I went for coffee and was served by a girl who again had an attitude problem when I asked for sugar she she just handed me over a few and when I politely asked for a stirrer for my coffee told me rudley there was “no stirrer” and gave me a blank stare. So I left with my coffee. The atmosphere and customer service at this place is really awful for a below average place. The coffee I was served was milky and no flavour and for that l had to endure so much of attitude. I’ll be sticking to other coffee places within the area. The Staff really need to learn some good manners and customer service. A smile a being polite to your customers...