Rail Gaddi Restaurant, Bar and Grill — Restaurant in Scotland

Just Eat order: This is the WORST Just Eat experience I have ever had. We are so disappointed as we wanted this to be good but please be warned you will waste your money and if you dare to complain you will be shouted down with excuse after excuse. Then, when you're calmly trying to explain to the English sounding woman or man, who presumably run the place, they won't let you finish and hang up on you. On to the reason I called them. The food was on time - great. We live a 10 min drive from this eaterie and it was with us by the specified time. Chicken and Mixed Pakora in a single paper bag each, Naan in a bag - both cool temperature and had to be heated up. Korma sauce runny, like it was watered down and Butter Chicken (bright red and unlike any Butter Chicken we have ever seen - tasted like a different curry sauce?). Neither creamy as you would expect. The chicken and mushroom pakoras are in a bland batter like you'd get from the Chinese or McDonalds chicken nuggets. The mushroom pakora batter undercooked. The veg pakora on the other hand seemed more authentic and of all the items in this sad excuse for an Indian meal, the veg pakora was acceptable. I have never felt the need to complain about a Just Eat meal even if an odd few have been not so great - this one however was in a class of its own as I have described "rubbish" - as that is where it has gone - in the bin (apart from the veg pakora). My call to them was intended to provide constructive criticism, so an apology would have gone a long way but the woman in particular was simply full of excuses and told me she didn't want us as customers. The sad thing for her is that we would never order from here again and will ensure friends avoid also, just on the strength of the appalling food, let alone their base customer service. Particularly disturbing was the woman shouting out my address to presumably anyone listening, very unprofessional not to mention unsafe. I offered to send them photos of the meal to show undercooked pakora and how runny the sauce was, she ignored that but said if I wanted to bring the food back (20 minute round trip), they would replace it but that I would just get the same again, so what was the point? She answered for me! The photos on the restaurant's website are nothing like what was delivered to us - was our meal a one off? Something reheated from day before? I don't get it. Hence, no satisfactory solution to all this as evidently, by her own admission, this is the consistently low standard they serve up. The woman on the phone need not worry, we shall not order from them again. I fully expect an unprofessional reply, just more bluster. I will leave it to Just Eat to deal with and for you to take your chances. Believe me, this is not the way I want to spend a Saturday night - £30 down, a pile of food in the bin and that unprofessional, aggressive attitude. At this rate this restaurant will lose money hand over fist, such a shame given so many businesses are struggling already. I can only chalk it up to an unpalatable experience and wish them luck in improving their food standards and customer care significantly. Photos sent...

The buffet is small but as we dont eat meat the manager said we could have the buffet (at nearly £15 rach) for flexibility of starters and bread and be allowed to order 2 vegetarian dishes off the menu. So after ordering for ourselves and 2 children and began eating our starters; a member of staff comes up and says they had changed their mind about the offer. Although we are paying for 2 buffets as originally agrees only one of us can have a main meal off the menu and the other would have to make do whats on the buffet or purchase a full price meal at around £10. They weren't able to see how this had suddenly become unreasonable or that they had gone back on their word. They really upset my wife and children with the arguing. I really hate being lied to, especially when it means they are going to get more money out of you.

I expressed my opinions again much more strongly and that i would walk out when the manager suddenlu changed his mind and allow it on this occasion. Still unable to see why we were not happy. When the dishes came they were small -clearly side dishes. The only veggie curry on the buffet had been sat quite a while and was no way near hot. It didn't even look appealing (why the offer was given to us), but tried it anyway given the small portion brought to the table. Whilst the Saag and dhal brought to the table were reasonably enjoyable, the veggie dish on the buffet was fairly poor. In contrast the starters on the buffet were fresh as they were being replenished regularly but the naan bread was soggy from the condensation of the trays.

Lesson to learn here is not to discriminate or con customers if they have dietary choices or requirements. We...

We decided to give Rail Gaddi (formerly the Himalaya) a go for my birthday, and first impressions weren’t that great. The service wasn’t overly friendly, and I got the impression that the woman serving us struggled to understand our orders. Going by how short the head waiter/manager was with her, I don’t believe it was the first time – but I’ve also read in other reviews that he is rude to his staff and customers anyway.

Starters arrived: a mix of veg and fish pakora, poppadoms, and spiced onions. This was all excellent.

However, I had ordered my King Prawn Tandoori Sizzler with a madras-strength Bhuna sauce, but what came with it was a madras-strength regular curry sauce. I decided to live with that, but the prawns themselves weren’t the best. They had an almost burnt taste, as though they had spent too much time in the tandoor, and the prawns themselves were brick hard – not the usual tender, succulent king prawns we’re used to at other Indian restaurants. The veg on the skillet itself was acceptable, and the naan bread was very good.

The after-meal coffee was decent, and the beer was cheap – £3.90 for a Tennent’s lager in a restaurant is incredibly good value.

So, overall, 3 stars – by no means the best, but definitely not the worst Indian I’ve been to. However, I don’t think I’ll be back, as between getting the curry sauce order wrong and overcooking the prawns, it doesn’t justify...