Sandemans Fine Dining Restaurant — Restaurant in Scotland

We booked this fine dining restaurant and the hotel two months in advance for four people.

Upon arrival, the restaurant informed us they only had a reservation for two. The manager has promised to “resolve the issue,” so now we’re waiting at the bar to see how professionally they handle their own mistake.

It will be very interesting to see how this situation is resolved — and of course, we’ll be sharing the full story on TripAdvisor, where attention to detail and customer care clearly define a...

We booked Sandeman’s restaurant 3 weeks prior to our trip to celebrate our 42nd anniversary. On arrival, we were taken to the Brasserie instead of Sandeman’s. I asked what was happening and showed them my confirmation email. They said they were unable to honor the reservation as they were overbooked. Then they offered to show us the restaurant we could not eat in. What a slap in the face. Shane on them....

The food was outstanding, we could never fault it, the service by George was amazing and faultless I am going to be totally honest I didnt think the pod was worth £75 the linoleum was creased, the windows were dirty! I think it being a special birthday and only the 2 of us ( A couple) they could have...