Subway — Restaurant in Scotland

I ORDERED ABOUT 30 MINS AHEAD USING THE SUBWAY APP ONLY TO ARRIVE AND FIND OUT THEY HAD NO CLUE I'D PLACED AN ORDER.

They looked around then checked the till screen where I guess the app orders show up. I then saw them make my order up in front of me. There were no apologies, no sorry for the wait, then just a grunt when handing over my order. No customer service, no smile, no enjoy your food, no come again soon.

Don't bother using the Subway app to order ahead as they obviously don't check their terminal, too busy with Just Eat, etc to pay attention.

Having said all that, the food was delicious with plenty of ingredients although they should have offered to change their gloves as the order was a...

Ordered 2x 6 inch subs and 1 footlong via the app- said it would be ready in 20 minutes Got the notification that it was ready to collect and I didn't ha e to wait in queue... well that's a lie. Over 10 minutes standing waiting, to find out th3 subs hadn't even been made. Got the order, went home to find I'd only been given 3x 6 inch subs, also ingredients missing.

Went back to the store to explain and they would only give one 6 inch sub to make up for the missing footlong... all the original subs were now freezing, plus wrongly made. No apology. Terrible,...

Every SINGLE TIME I order something I have the driver phoning me saying they can't find my house and EVERY SINGLE time I put in instructions. I don't know why they make it so difficult. I tell them that there is a note on for directions and they just said say "yeah yeah yeah ok OK ok" on the phone when I ask them if they even read the note as they can't handle being wrong. When i tell them the directions on the phone they dont listen and start being cheeky. Had enough and won't be ordering...