The Carrick Stone - JD Wetherspoon — Restaurant in Scotland

It's Saturday you know food will take a little longer than normal, you accept that you sit and wait for the advised time to pass you then sit and wait for twice the advised time. Then stand at the queue in the bar to be told that yes things are running slightly behind but will be another ten minutes max. The food doesn't turn up in ten minutes not a further twenty either. In short from ordering through to delivery of stone cold food 1 hour 23 minutes. I've been the biggest fan of all things Weatherspoons related for years but this experience the lack of communication, apologies from staff even the lack of cutlery to eat with they had no knives on top of the wait and cold food has severely in my mind damaged my experience and perception of a great brand. Maybe they were having technical problems, maybe there were circumstances beyond their control. That's ok Weatherspoons please however communicate this rather than alienate your customers who sit all watching and waiting for cold, partial prefers to be delivered. ...

I visited with my daughter and grandchildren, we have been many times. On this occasion we were bitterly disappointed not only with the food but also the service of the young female staff member. She looked to be in her early 20s with long auburn hair, tied up in a pony tail. My grandson wanted a boneless basket, to which the staff member replied they don't do that anymore. My grandson then asked for nuggets, again we were told they don't do that either. She proceeded to say they haven't done these in a long time. My daughter asked why is it still on the menu then? The reply we got was very abrupt and disrectful. I understand that sometimes things happen outwith the control of the restaurant, however, if this has been like this for a long period then surely the menu should be updated to reflect this. Not a great image for a supposed family friendly establishment. On a side note, maybe a refresher course on customer service is in order. I would definitely not recommend this...

This is a monstrosity I was served what was meant to be macaroni cheese but when it was put in front of me I was shocked to see what looked like sick in a bowl it was a very pungent colour and not appetising at all. Since I paid for it I thought I should give it a bash, let me tell you that was a big mistake and I will regret it for the rest of my life. What most people would assume was a cheesy sauce which it was basically floating in was actually pure grease and it was rancid and put me off food for weeks. following my visit I also had very violent bowel movements and I felt like that grease sauce was sliding straight through me.

I cannot stress enough do not give this place the chance to put you off food for life as ill never get it out my head what was served to me that day I dropped in for a...